Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,384 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,384 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Web Chat in India simply cut you off. Parcel went AWOL..They said I chose a new delivery date but I didnt. Joke of a business. Has to be the worst delivery company in the UK. If it's urgent do not use these idiots.”

Helpful Report

Posted 3 years ago

“Parcel supposed to be delivered 13th may 2022,checked the tracking parcel on the way, Van arrived went to door to accept parcel driver was going to put card through door to say he had tried to deliver parcel but he didn’t have the parcel with him his excuse was that he gave some parcels to another courier ,so I have had to rearrange delivery,in future I will that this company for anyone I purchase from,this really is a cowboy outfit.”

Helpful Report

Posted 3 years ago

“JD0002247771769392 My parcel wasn’t delivered , courier supposedly left the parcel out of the front of the house. There was no calling card or picture evidence to state where the parcel was left. Unable to speak to yodel in order to get this resolved”

Helpful Report

Posted 3 years ago

“Couldn't deliver a package with the full address! Drivers obviously can't use a satnav!”

Helpful Report

Posted 3 years ago

“My parcel showed delivered on the 9th May 22 @ 17:59pm and when I went to collect it , NO PARCEL!! spoke to Rehana at 5:24pm who cut me off , then I spoke to Vuyo straight after who said that th derived delivered it and then took it back to the depot accidentally. You can’t make this up , the item should have been delivered on Saturday the 7th May 2022. Yodel CS rep has said you cannot speak to a manager , you cannot claim compensation and you have to wait for your parcel , it’s all part of the service. I will continue to write negative reviews on Al social media platforms s I have made 3 calls , sent an email and the driver has taken the parcel, or the shop is lying or Yodel CS is lying , it’s possibly one of the 3 as my parcel is not in my hands.”

Helpful Report

Posted 3 years ago

“Undelivered missing parcel . Live chat advisor says driver dropped parcel quite far from your property . But it may be an internet issue ? Kept promising will contact me back within 24 hours . 5 days later still no sign of delivery nor an explanation what happened to the parcel . Very poor service and unreliable .”

Helpful Report

Posted 3 years ago

“They received a parcel for me fir delivery "by 5th May". Each day on their App they said it would be loaded with the next available driver. On 6th May, still not received I contacted the supplier who spoke to Yodel and was informed they had had an IT problem but would try hard to get it delivered on 7th. On 9th the App was updated to say they had returned the parcel to the sender! Presumably it is as been damaged in their care! Terrible communication and customer service. Terrible. 0 out of 10, not even 1.”

Helpful Report

Posted 3 years ago

“delivered I was meant to have a parcel delivered. I still have not received it. There customer service was not much help. Tried to change delivery address when I spoke to them and they could not change it and then I asked for the parcel to be delivered at a certain time and it did not get delivered to my house. Awful service”

Helpful Report

Posted 3 years ago

“How is a company like this still allowed to operate, they said my delivery had been delivered, it hadnt. Says that there should be a picture to confirm delivery, there wasnt. I paid extra to get a saturday delivery only to be robbed blind and when i attempted to get in touch i couldent as there office was shut and is also shut on sundays and leaving a one star review amongst 4000 others probably aint gonna help”

Helpful Report

Posted 3 years ago

“Zero stars, tracking finally worked and said item had been delivered, No parcel delivered at the time stated, (we were in.) Contacted via web chat received and email saying they would investigate at the depot. Then a further email to say the driver had made an error and marked parcel as delivered but they were investigating this further and will get back to me via email. No info received and still no parcel! Don't use Yodel or buy from a company that uses Yodel as a delivery company!! Waist of time and money!”

Helpful Report

Posted 3 years ago

“21st birthday gift for my daughter. Delivered to wring address. Web chat recommended 24 hours to resolve. Err no call the bloody driver and get him to deliver to right address. Is it that difficult???? Suppose he had to finish early so he could go home smoke crak and get a dick ip his ass”

Helpful Report

Posted 3 years ago

“No updates for when it would be delivered, tracking number doesn't work. Thought I had a delayed delivery but wait, don't put the parcel in the open porch. That would be too intelligent. Nah stick in the food waste bin that's a better idea and then not update anything or tell me where it is. I want a delivery not hunt where the special one has put it.”

Helpful Report

Posted 3 years ago

“Received email to say parcel has been delivered, It hasn’t been, can’t get through to customer, service or get onto a web chat, direct line to a human costs £6??. WTF Avoid this two bit company at all costs Dodgy scammers who don’t care about customers I”

Helpful Report

Posted 3 years ago

“Still waiting on a, parcel for my granddaughters birthday today. Got next day delivery supposed to arrive Thursday. Got 1 email to say sorry its running late. Friday came got email to say its, out for delivery never came. When I looked at status it read delivery attempted and card left as if I wasn't in. No card was left so clearly the driver has gone to wrong address or was telling lies. When people get an update it gives you a choice if your not going to be in so you can update them. I was never out thst day and have no card. Appalling service let's, see if it turns up today or I'll just have to tell my granddaughter sorry your swing isn't coming.”

Helpful Report

Posted 3 years ago

“They are a scam company that gives a false tracking system and never deliver items and as for WWW.officeshoes.uk they should be taken to court for using yodel as a delivery method, please don’t shop with office shoes as you will be disappointed and scammed out of money”

Helpful Report

Posted 3 years ago

“Sat waiting for delivery all evening, started at 1 of many, checked update and said it has been handed to customer and delivered!! Webchat down as always, no ability to send email. Parcel contains live plants and now weekend they will perish wherever the lazy and clearly dishonest driver has left them. Useless.”

Helpful Report

Posted 3 years ago

“The worst delivery service in the UK. The tracking system is unreliable and frequently wrong. The live chat is useless as they simply read what is said on the tracking, my current parcel shows "delivered" (it hadnt been) then, received at depot waiting for delivery. It has been at the depot for 5 days now. I think twice about ordering on line when yodel is the courier. Can you leave zero stars !”

Helpful Report

Posted 3 years ago

“Waiting 3 weeks for item then got tracked saying delivering that day. Update said driver delayed, keep looking for updates. 3 weeks later says I have to contact seller because they never had it. Total cowboys.”

Helpful Report

Posted 3 years ago

“Parcel dumped over the front gate in wet conditions. Not found until the following morning. Parcel wet and dirty. Not attempt made to open the gate or approach the front door. We were in the property at the time”

Helpful Report

Posted 3 years ago

“I'd give 0 starts if I could. Truly useless delivery company.”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,384 reviews