Yodel Reviews

1.1 Rating 6,384 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,384 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was told item delivered and handed to customer. I am the customer and nobody has delivered or handed any item to me. I've waited all day and now the item has been delivered to God knows where. Its disgraceful”

Helpful Report

Posted 3 years ago

“Trying to track my order. Phoned the contact number given. The courier states Yodel have not updated the website and changed his number. He does not work there any more! Tried webchat. Palash at Yodel Customer Service ended the chat before I could enter my query. Still waiting for some help on my delivery from Robert Dyas. If it does not come as promised today I shall involve Robert Dyas! Some Customer Service!”

Helpful Report

Posted 3 years ago

“Parcel never arrived, tracking does not work and the parcel has just disappeared! You can never get through to an advisor it is all a waste of time. Dreadful service the worst in deliveries . The worst of it you have to wait ages to get a refund while the company investigates.”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful service. waited in all day followed the drivers stops then got to mine and recieved a message to say sorry we missed you! ( I WAS WAITING A THE FRONT DOOR.....☹️”

Helpful Report

Posted 3 years ago

“Received email and text advising parcrl delivered to porch. I don’t have a porch and NO PARCEL ANYWHERE. No photo supplied. My cctv shod no visitors all day. So DISHONEST DRIVER. DONT USE YODEL.”

Helpful Report

Posted 3 years ago

“All day waiting for the parcel at home, got a missed delivery email. Online chat claimed that my address was probably hard to find or there were problems with the nav system. Never had any kind of problems before, I live in a well known street and the door number couldn’t be easier to find. What a joke.”

Helpful Report

Posted 3 years ago

“Had the misfortune to order a cake from Partypieces with " next day" delivery available at a premium, unfortunately to my horror I found that they used Yodel as the designated courier, had I known this, this company is the most unprofessional, unreliable and uncaring of any of the UK Carriers, having eventually levered a tracking no from party pieces, and chased up my much needed goods, I have Been told that I'd moved house and that the goods had been returned to sender!!. Plenty of very much better couriers are available out there, do yourself a favour and choose another, these clowns deserve to fail.”

Helpful Report

Posted 3 years ago

“I probably would've understood if it was a very heavy parcel. I just don't understand the point. Firstly, the way he rang the doorbell - he kept pressing the buzzer I was alone in the flat with a baby, there are 2 working lifts. The driver still did not deliver. He apparently left it in front of the lift. My building is also the entrance to the community centre. I am so disappointed, I don't think he would've liked if this was done to him, unfortunately, didn't get my parcel and the status is delivered.”

Helpful Report

Posted 3 years ago

“Second time I've had bother with parcels being delivered from Yodel, first was a parcel left on my door step in the rain, today I had an email saying we are sorry we missed you! I've been in all day, rang the delivery driver for him to say he couldn't get in the back gate! I'm not surprised it's locked! Use the front door like all other delivery drivers! What a total shamble of a company this in, I wish I could of left -0 stars. Avoid this company they're terrible.”

Helpful Report

Posted 3 years ago

“We ordered roof bars for car courier was yodel parcel never delivered the driver states he delivered parcel and handed to jack I'm the only male that resides at my home I'm not called jack. Yodel said I should check with neighbours which I did none of them have package and non. are called jack I told yodel that I'm a military veteran with a specific body part missing and told them to ask the driver to describe me as I'm the only person in house at the house the time they said package delivered. They then told me to contact seller for refund or the despatch of a new item which they refuse due to yodel saying package has been delivered do not use this company they are a scouse rip off merchant”

Helpful Report

Posted 3 years ago

“Never delivers parcel blames my postcode yet other can find it ok always end up at depot collecting myself dreadfull company I will not use anyone now that deals with yodel”

Helpful Report

Posted 3 years ago

“Zero stars Yodel were supposed to deliver a parcel on Fri 13th. Home all day, received a notification that they had attempted delivery and left a card. Nobody has been (camera doorbell would have seen them) and no card. No updates until tues 17th when it is out for delivery again. Exactly the same thing happened. Cannot speak to a human on the phone - automated service just cuts you off. And two tries and discussing with foreign webchat agent were useless as they couldn’t understand that the driver had not been to my property. Now at the point where I will do a charge back for the goods and cancel all future orders with the seller if they are going to continue using Yodel.”

Helpful Report

Posted 3 years ago

“Hi, I was waiting on a delivery of a parcel. It didn't come. When I contacted Yodel they informed me that they had indeed delivered it and with their device, which measures the longitude and latitude it was indeed delivered to my front door and that I should now contact the seller. More or less washing their hands of the delivery. To me the email insinuated that I was dishonest and that I had received the parcel. My suggestion was instead of using the special device, why not just ask the driver what house he delivered the parcel to. They sent me a photograph of the front door they delivered it to, as you have probably guessed not mine, so much for the special device. I had to drive around the houses this morning trying to track the parcel down, which I did. It was delivered to a one story cottage. My address states Upper Flat. That should have at least gave the driver the heads up that it was the wrong address. BUT NO. I know errors can occur, but when they tell you that you are in receipt of the goods when you are not, then I get annoyed, especially when they are not prepared to rectify the situation. I certainly would advise people not to use this company. Patricia”

Helpful Report

Posted 3 years ago

“Not using this company again, lost my customers parcel now i have to pay my customer back. Out of pocket. Disgusting company should not be alound to operate.”

Helpful Report

Posted 3 years ago

“I paid for next day delivery from George asda for some school clothes my daughter desperately needs and school shoes she is 7 years old so my delivery was for today been in all day very obvious if a delivery van comes in are street we never miss yodel apparently delivered my item at 2.14pm today !!! I’m so angry as hard earned money to buy stuff for are children when they need it and it’s been took in my eyes I think it’s disgusting !!! Shouldn’t be allowed to get away with this I hope to god they took a picture as I would love to see who’s front door it was !!! I can’t contact asda or yodel now until Monday but I hope they are ready for me !!! Also I’ve checked garden and bins and nieghbours no parcel !!!”

Helpful Report

Posted 3 years ago

“I ordered an item on 11/5/22 with priority next day delivery. I am still waiting for the item on 14/5/22. When I contacted them I was assured it would be delivered on 13/5/22 and then again on 14/5/22. Still nothing. All I get are lies and patronising comments. Useless company. Do not use ore order from companies that use Yodel”

Helpful Report

Posted 3 years ago

“This is the 6th parcel from either gousto or hellofresh that has remained undelivered, well, probably to somebody else. Disgusting, this is our weeks food and they don't care.”

Helpful Report

Posted 3 years ago

“Every time I’ve had a parcel delivery attempt by Yodel, it’s either got lost stolen or left in the most ridiculous place. It’s now got to the point if I see a company use’s them I go elsewhere.”

Helpful Report

Posted 3 years ago

“Parcels should have been delivered yesterday. \arrived today both parcels open”

Helpful Report

Posted 3 years ago

“Package did not arrive but had email stating I no longer live where I live strange 😢😢😢😢 I'm sure I still live in my home, what a bunch of bull but what do you expect from the worst delivery company in UK”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,384 reviews