Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,387 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,387 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting 3 weeks for item then got tracked saying delivering that day. Update said driver delayed, keep looking for updates. 3 weeks later says I have to contact seller because they never had it. Total cowboys.”

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Posted 3 years ago

“Parcel dumped over the front gate in wet conditions. Not found until the following morning. Parcel wet and dirty. Not attempt made to open the gate or approach the front door. We were in the property at the time”

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Posted 3 years ago

“I'd give 0 starts if I could. Truly useless delivery company.”

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Posted 3 years ago

“Email received yesterday to say parcel delivered to safe place - front porch. Certainly not MY front porch. Customer service tell me it will arrive tomorrow. Webchat say it has been delivered. Does anyone know what’s happening. Previous 2 Yodel deliveries turned up the day AFTER mails saying they had been delivered. Hope this is the case this time or my plants will be dead.”

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Posted 3 years ago

“Told be here 28th april didnt come then told me saturday 30th didnt come.waste of space this company”

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Posted 3 years ago

“Yodel changed my delivery date without confirming with me first! 4 days delay of a very important package caused me an enormous stress! Spent hours chatting to their customer service to get nowhere with the issue! Disappointed, frustrated, annoyed, stressed. Yodel sucks”

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Posted 3 years ago

“Absolute disgrace of a service. 1 star is way too many for this company. I ordered next day delivery 6 days ago. The driver brought my delivery during the day when we all work. However, instead of making the slight effort to walk into the building and leave the parcel in front of my flat door (like any other normal courier), the driver left. I then put instructions saying that if I'm not home, then to leave with a neighbour (whom I know is always home because I know my neighbours). The driver called me to say the neighbour wasn't home. I then said, ok, well can you just go into the building and drop off the package in front of my door, I really need this delivery (it was a present for Eid). He said the door was locked (the door is never locked, Hermes had actually posted my delivery in my doorstep that day as well). I asked him if he can just ring anyone in the building and leave with any neighbour. He said NO ONE was home. Then he proceeded to ask me in a rude way 'so what do you want me to do now?'An entire block of flats, nobody was home. I know my neighbours, we know how we work etc. someone was home. I then contacted the company over the course of the week because my parcel had not been attempted to be delivered since that 2nd time (although their policy is that they will attempt 3 times). Every time I spoke with someone, they said "we've contacted depot and they should send you the parcel tomorrow". The parcel never arrived. And the cherry on top was when on Saturday I once again contacted the company to find out when my parcel will arrive. The woman said they logged it with depot and it should be processed within 24 working hours. So that would be Tuesday, after bank holiday and after Eid. When I made the representative aware of their misshapes thus far, she ended the chat. Absolutely no acknowledgement, just ended the chat. Stay away. Nothing is worth dealing with such a disingenuine company. Absolutely horrific.”

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Posted 3 years ago

“First time reviewer but for hey YO DEL boy I will. First of all even the devil will find it hard where to house these decorated PARCEL DISSAPPEARANCE specialists of hard core land pirates. Right inbetween their offices to depots to drivers. If you are looking to get your items DISSAPPEARED then look no further than Yo Del. For Yo Del is your forty thieves so no need of an Ali. Yo Del is Ali's guru. You can be guaranteed with a your money never back guarantee your items will end up a bleeding victim as it is certain to DISSAPPEAR. Whoosh. Just like that. Into thin air. Never have I met a commercial delivery company that specialises in outright and barefaced DISSAPPEARANCES of customer's goods. Not even a pandemic of DISSAPPEARANCES can match YODEL. I supposed they have to somehow pay for all those Yo Del Boys n Girls so your item is their currency. If you need your items sanctioned? Look no further. Boxers? DISSAPPEARED. Bra? DISSAPPEARED. Tampon? Will be DISSAPPEARED even when used. Baby food? Oh that already DISSAPPEARED yesterday. Valuable items? You must be Yo Del to even try such insanity. Once you book online for a pick up even before it gets to their depot it may be DISSAPPEARED. If they ate delivering to you then ensure your post box slot is stuck fast and well cos even your door is at risk of being DISSAPPEARED. If it by holistic chance passes that stage then be sure it will be DISSAPPEARED in a Yo Del Boy depot. There is no reply or rebuff here they can do to do justice to their DISSAPPEAR ITEM malpractises and acts. A massive shame and blurr to modern standards. Even in a 3rd world such happens less frequently than in Yo Del Boy Depots. Most staff are probably high on something called excessive pinching fingers syndromes. Probably never signed any contracts before being employed so they can ensure your item certainly is DISSAPPEARED into oblivion. All other reviews I agree with. No records online of movement after it gets to a DISSAPPEAR stage. 48 hours investigation? Yikes. 48 hours to scamper even further away with your items more like it. Can go on and on and on with such despicable Yo Del acts but wouldn't want my fingers used to type this to be DISSAPPEARED so will stop here for now. Warning: This is not a company in any sense of the words. This is simply a Yo Del Boy cartel to ensure your treasured items is DISSAPPEARED with an unmatched certainty. Do not try this at home nor the office not even in the dessert. Your item will be DISSAPPEARED. God's speed as you speed off to a more decent parcel logistics company. Never Again.”

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Posted 3 years ago

“They are the worst company on this planet they have failed to deliver my item no communication no explanation nothing yodel should be shut down this is not the first time they can’t be bothered to deliver the company is a joke”

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Posted 3 years ago

“Joke of a delivery service. Yodel the delivery service that doesn't deliver at all. They should have went under by now no need for them.”

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Posted 3 years ago

“Completely untrustworthy. Full of lies. I was waiting delivery of some action figures for my son’s 10th Birthday. Tracking shows that it’s been apparently delivered to my safe place. I check and it’s not there. I ask all my neighbours and they don’t have it either. Customer services contacts the depot and after an “investigation” the driver vividly remembers leaving it in front of a black door! Except there are no black doors. The door in question is pure white. What a barefaced lie. A lawyer would have a field day in court with cowboys like this. Completely caught red handed making lies up. Of course this may be the business model that they are getting by just fine on. Absolutely atrocious!”

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Posted 3 years ago

“Don’t use yodel, the worst service I have ever seen, wish I read the reviews. Never delivered package and said they did. Spoke with customer service they said it was delivered miles away to a different business name and it will take 48hrs to investigate?? No follow up and when I phoned back after 2 days, I was told this happens all the time and I wouldn’t use us, it’s just a temporary job for me!??”

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Posted 3 years ago

“Parcel not arrived got email saying left in safe place and card left. I was at home no card left or parcel . No one has knocked at my door at all. Still waiting for reply from them . Not happy at all.”

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Posted 3 years ago

“Shocking delivery service - the driver left my parcel hanging on the front door, only for it to be stolen. I did not get a phone call from the driver nor did they leave a card, when i called the driver he hung up on me - avoid them like the plague.”

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Posted 3 years ago

“Horrible customer service experience. My parcel has been missing for 5 days and I have been unable to get any information at all from Yodel’s customer service, despite having called and used the web chat service multiple times. I have even been kicked off the web chat for no apparent reason several times and it’s impossible to speak to a human via the customer service number. I still have no update on my parcel for some reason”

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Posted 3 years ago

“So far they have claimed they can't find my house - all other courier firms seem to manage! Claim I wasn't and they left a card - they haven't Avoid like the plague - when buying check who the vendor uses, if Yodel do business elsewhere.”

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Posted 3 years ago

“Extremely dangerous parcel throwing, just received a delivery by these clown's that was thrown over a simple front gate,the parcel was marked as containing chemicals (rubbing alcohol) marked in LARGE WORDING, HANDLE WITH CARE, sadly I Will have to avoid retailers that use this firm of idiots,there are fair superior delivery companies out there t use, Amazon sellers take note and act now”

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Posted 3 years ago

“If I can give no star, I would. In their tracking system, they can claim they have made delivery attempts. However, the delivery attempt DID NOT actually take place. I was in my flat all day waiting for this parcel.”

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Posted 3 years ago

“Can not be worse. I am going to pick up my parcel from depot no one opens the door. Calling and they say come Monday!!!! I am going there 10 miles to collect says come Monday!!!! I am working have no time!!! And just for collecting my parcel going on Saturday and on the internet shows open between 10-12 and no one let me in!!! Is this a joke?? Are joke guys??? Are you sure you are professionals and 3 months ago you lost my package!!!”

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Posted 3 years ago

“Dismal delivery service and untruthful tracking information Will avoid delivery’s from this hopeless company in the future”

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Posted 3 years ago

Yodel is rated 1.1 based on 6,387 reviews