Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,922 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent a laptop to Amazon Scotland to arrive by 19th Feb 2023- not arrived! Sent a laptop, worth £799, booked with Parcel2Go, from Bolton to Amazon (Scotland) with Yodel. Parcel arrived 16/01/2023 into Perth depot. It has not moved from there. It is now Tuesday 31st January 2023! Parcel2Go says it is in transit since 16/01/2023. I will be incurring interest charges from my bank soon. I am totally disgusted with Yodel. I want a full refund of the laptop cost, delivery cost and surcharge cost paid to cover loss for £800. It is now the 4th Feb 2023 and I am still waiting! It is now the 8th Feb 2023 and I am still waiting! The return to Amazon cut-off time is 08/02/2023”

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Posted 3 years ago

“It's over 7days and my parcel hasn't arrived. This is the most frustrating courier service I've ever known”

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Posted 3 years ago

“Same as everyone else. Idiot didn't bother to ring just posted an illegible card through letter box, will make sure I avoid them. AMATEURS”

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Posted 3 years ago

“Wish should stop using Yodel as my last 2 items was not delivered to my address They're the worse company in the UK. Wish will lose business as I for one, will no longer purchasing from wish till they change couriers.”

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Posted 3 years ago

“My parcel was not delivered and when I reported this to the seller, Yodel responsed simply claiming that it was delivered on time. This despite the house being occupied all day. A very unsatisfactory reply.”

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Posted 3 years ago

“Having not received any form of email, notification or any form of contact to inform me my parcel was going to be or had been delivered. I checked the tracking number to discover is had been handed to the recipient (me) 2 days prior. I was not even in the county at this time. As I did not know when it was going to be delivered, I was also unable to make alternative arrangements such as having the parcel left at a neighbours. Having contacted yodel to ask where my package was I got very little response, simply stating that it was handed to me (not even in the county). When I arrived back home 4 days after the delivery date, I found the package abandoned at my front door, completely wet through and ruined from the rain. I asked my neighbours and none of them had received the parcel. The driver not only did not hand the parcel to me, they did not hand it to anyone but thought it was appropriate to throw a large mattress outside a door, with no form of notification that is had been left there. I understand mistakes happen so thought I would contact yodel to ask about getting compensation for the ruined and totally unusable mattress that cost me over £100, but the customer service has been outrageous and I have never experienced such a group of unhelpful people. I am only able to speak to people over live chat, all of whom keep telling me to contact the seller. I have done this and they have said that as they sent the parcel on time and in good condition that it is not their problem. Which I completely understandable. Like I said, I have never had such trouble speaking to an actual human being and dealt with such rude unhelpful people. I will now have to spend another £100 plus to replace the ruined mattress and dispose of the ruined one. I hope this message gets me somewhere, but at the very least warns people of this company. Do not recommend using them.”

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Posted 3 years ago

“Awful, just leave parcels outside my gate don’t even bother ringing the buzzer. Lazy”

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Posted 3 years ago

“Im too annoyed to even write anything. This company is a joke. Avoid any company that uses Yodel. Would give 0 stars if I could”

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Posted 3 years ago

“Don’t know where to start with this complaint. How there isn’t a zero option as that’s what I would give. Driver claims delivered parcel at my neighbour as I wasn’t in. I was in all day working from home so driver didn’t even knock. When I got text to say it was delivered to neighbour 34, I knew the driver lying as no number 34 on my road. Taken forever amount calls and text and still not got my parcel or explanation or anything. How is this allowed? Isn’t theft illegal? That’s how I feel like yodel have stolen from me.”

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Posted 3 years ago

“Shocking delivery my parcel was meant to be here 1/02/ still waiting wouldn't recommend using this company if it was the last 1 on earth shocking”

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Posted 3 years ago

“Awful delivery company. I received an email confirming my parcel had been delivered. But I never received it. With great difficulty, I contacted them. They said they have a photograph at my doorstep. However, I lost my vacuum cleaner. I cannot imagine why companies entertain this awful service.”

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Posted 3 years ago

“Yodel courier writes by bin which means I've lobbed over your high garden gate”

Yodel 1 star review on 2nd February 2023

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Posted 3 years ago

“Must be a huge heep of lost parcels somewhere mite be back on eBay”

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Posted 3 years ago

“How do you loose a parcel ? Why bother tracking when no one tracks the tracking ? Don’t you notice when a parcel is ( IN TRANSIT FOR 10 DAYS?) my item has been on earth for 52 years then Yodel get it and now it’s gone !! I can get a parcel from New York in 5 days and over Christmas!! A joke incompetent company !!”

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Posted 3 years ago

“Left my parcel for 7 days in a drop off shop...everyone else's fault but theirs!”

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Posted 3 years ago

“Awful delivery service, failed to deliver my item even when being told it would be guaranteed to be delivered.”

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Posted 3 years ago

“Pretended to attempt delivery already twice but each time they just drove past.”

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Posted 3 years ago

“Worse delivery company ever, never turn up when they’re supposed to do, try tracking and it is impossible. Will not be ordering from companies who use this worse company ever.”

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Posted 3 years ago

“Never received my parcel despite Yodel saying that the delivery driver's GPS was at my address as proof. No proof of the parcel being scanned or handed over to me or any of my neighbours. 5 people in the house can testify that nobody saw a delivery driver - I've knocked on every single door on the street and nobody saw anyone. Joke of a parcel company if the only proof required for a delivery is a GPS tag - letting thief drivers getting away with stealing customers' valuable items. Avoid Yodel like the plague. Multiple times I've contacted them but they've washed their hands from responsibility.”

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Posted 3 years ago

“Incredibly unreliable service. I still don't understand why companies keep using them. Customer service basically doesn't exist, drivers always late without notifications, and they don't even ring the bell to let you know they arrived. Tracking number is also a waste of time. I can't remember to have ever had a positive experience with them. Worst in London.”

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Posted 3 years ago

Yodel is rated 1.1 based on 6,922 reviews