Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,389 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is the worst company I have ever had to deal with. They charged me extra (a lot extra) for a next day delivery, and it has been a week and still there is no delivery. The customer service have no clue how to help, when it will be delivered. Basically the customer service has been given a script and they just copy paste answers from it. After a week of delay, they say they have delivered it, but the customer service cannot say where it was delivered, who accepted it or even a picture. So basically now they have lost the package. They are the most incompetent group of people I have ever had to deal with. Stay away and choose any other service”

Helpful Report

Posted 3 years ago

“My driver was a liar! we followed the delivery drop by drop and when we were the next delivery I went to the window and my wife went to the door to wait for him, nobody turned up, after a good amount of time I checked the progress, it said, sorry we missed you and the driver has left a card, no body came near and no card was left. I contacted customer support via computer, the only way I could speak to any one, and they were as much use as a chocolate tea pot, all they said was the driver will try again tomorrow, why couldn't they phone the driver! This company is a joke and from now I will let all my suppliers know not to use yodel when sending to me.”

Helpful Report

Posted 3 years ago

“If I could put no stars I would! Returned two packages to two different retailers via a parcel shop and Yodel have mixed them up. I am now being asked to pay again for one of the items as the retailer is saying that I haven't returned it. Absolutely Furious - will NEVER use this service again.”

Helpful Report

Posted 3 years ago

“Had a green card posted saying in porch. I dont own a porch . WTF”

Helpful Report

Posted 3 years ago

“Yet another "delivery" from Yodel saying delivered but not to my address. This makes 5, I wish companies would let you know eho will be delivering, I wouldn't buy from them if it was Yodel. Pictures of delivery showing layby somewhere, why is this acceptable”

Helpful Report

Posted 3 years ago

“I had two parcels delivered which contained porcelain figures out of the 5 items in there there was only one that wasn’t smashed customer services said they didn’t insure porcelain even though they took £10 of me for the insurance which they will not refund or compensate the driver must have used these parcels as a football absolutely disgusting company don’t ever use them they deserve to go out of buisness”

Helpful Report

Posted 3 years ago

“POOR DELIVERY SERVICE DISGRACEFUL CUSTOMER SERVICES. Item showed delivered , then changed to left on porch , I had been sat home waiting on the delivery and no such attempt or drop was made ,after contacting yodel customer services I was told the item WAS delivered ( basically calling me a lier ) we can see by GPS the driver was in your area at the time of delivery ,after contacting the seller to chase this up 48hrs later I received a copy of the photo that yodel customer services had to hand as proof of delivery ,, I was delivered to the wrong address. See pictures below address label and my house number is 46 you can see clearly the house number delivered too which is 200ft away from my location.”

Yodel 1 star review on 19th February 2022

Helpful Report

Posted 3 years ago

“My parcel has been lost or delivered to the wrong address by Yodel. I have spoken to two different people within an online chat (Vikram on Monday and Randhir on Tuesday). They both promised that I would hear back from Yodel within 24 hours, but I’ve heard nothing. Vikram told me that he knew my parcel had been delivered to a postcode “near” to mine, but not to my address. I am disgusted that I am being treated so badly. I want a full refund for my parcel immediately! `You are a disgrace Yodel! Lindy James”

Helpful Report

Posted 3 years ago

“Absolutely fuming... after waiting all day for delivery then at 9.12pm get an email saying my parcel had been delivered.. To who?? Not me!! Had around £100 worth of clothes in that package.. and no way of contacting driver after "delivery"”

Helpful Report

Posted 3 years ago

“Worst delivery firm ,said delivering on Saturday they had delivery address as we changed it had conformation it had been updated on Friday evening said delivery on Saturday didnot arrive Monday got in touch they said delivery address hadn't been updated it is still in local depot been there since Friday depot is only 10 mins away asked if I can collect it they said Wednesday what a rubbish firm they lie and wouldn't use them myself very poor”

Helpful Report

Posted 3 years ago

“Out and out liars delivery driver lied saying they had been delivered to an address a mile away driver expects me to chase this up myself i can't as i am housebound and his mobile number doesn't answer time to take this a little further as yodel aren't interested”

Helpful Report

Posted 3 years ago

“For the 4th time now I have paid for Next Day Delivery and they haven’t delivered the next day! Absolutely shocking, don’t charge for a service you cannot provide. The tracking system says “Sorry there is a short delay”, no other information. Try to contact one of their customer services and they are always busy. People use Next Day because they need the items THE NEXT DAY. Otherwise they wouldn’t pay it. I never experience any of these issues with other delivery services, as soon as I see my supplier has chosen Yodel my heart sinks as I know it’ll be late, and I’m always right!”

Helpful Report

Posted 3 years ago

“Awful. They don't even deliver to our whole business park (my biz address) and always state 'refused at door' at my home address when they didn't even turn up AND I have a 'safe place' set. A bargain basement courier - avoid them and ANY online firm that uses them - nobody needs the chaos, chasing on refunds or lost orders, and hassle.”

Yodel 1 star review on 11th February 2022

Helpful Report

Posted 3 years ago

“Never arrived.”

Helpful Report

Posted 3 years ago

“Parcel lost. Sender needed to send another using different Courier service.”

Helpful Report

Posted 3 years ago

“Rubbish said at 3pm was 22 stops away at 5pm is a delay now 9pm still no parcel and guess what all contact options now closed waited all day for nothing”

Helpful Report

Posted 3 years ago

“Extremely poor and unreliable service. I don’t know how they expect a driver to make 220 drops in a day! It seems like they just switch off tracking and keep you in the dark. Absolutely unreliable and arrogant. Use at your peril. These comments are only made after our sixth incident of none delivery and blatant lies that they have tried to deliver and we weren’t in.”

Helpful Report

Posted 3 years ago

“The delivery driver felt it appropriate to leave flowers addressed to a maternity unit at a hospital by some locked loading bay doors and then send a message that they had been delivered to the 'safe place' on the 'back porch'. In all my 55 years on this planet, I have never heard of a hospital having a 'back porch'. The staff at the hospital (including a nurse from the maternity unit, cleaners and security staff) searched around but could not find the flowers. I complained and the complaint was NOT upheld because they were 'delivered to the correct address'. Seriously??? Who in their right mind thinks leaving flowers at the loading bay of a hospital constitutes delivery to a correct address? Who, with one iota of common sense, would not take a delivery to the very well signed reception desk? I have asked for the complaint to be escalated as this is simply not acceptable, particularly when the response to my complaint has stated I should 'check with family members and the surroundings of the buildings' to try and find them. So they think that I should ask my daughter, after her having had an emergency C-Section and giving birth to a premature son, to walk around the WHOLE hospital looking for these???? The staff have already gone above and beyond looking for these - time that is too precious to have to be wasted because of some inept delivery person - which is something I told Yodel via webchat before getting this ridiculous response to the complaint. And I would love to know how the complaint handler looked at picture of a box of flowers outside an obviously locked and unmanned loading bay (I have a copy of the photo) and thought "yep, that looks like the right place to leave flowers at a hospital".”

Yodel 1 star review on 6th February 2022

Helpful Report

Posted 3 years ago

“worst company ever. the driver is apparently driving around with my parcel and it's getting further back in the queue every day. Why does he not make a point of delivering delayed parcels from the day before first?? Absolutely shocking, and their advisers are worse than useless.”

Helpful Report

Posted 3 years ago

“Was due a delivery yesterday waited in all day. Got a email last night to say I my parcel was delivered at 11.30 am and handed to customer. Well there was no delivery it wasn’t handed over to me and I didn’t sign for anything and it’s worth £600 no impressed. They will be hearing from me today, I don’t know who they have delivered it too but it wasn’t me”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,389 reviews