Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,723 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel is a complete disaster. I was given a tracking update promising delivery on Monday afternoon. Nothing arrived. I contacted customer service, after jumping through hoops, and was told to "wait until 9pm." Surprise: no delivery. Next day, same excuse, same empty promises. No updates, no accountability, no real support. How is this company still in business? Total joke.”

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Posted 5 months ago

“My client picked Door-to-Door delivery. The driver didn't show up, no sign of him or from the company for an entire week. More than it, I did everything to get in touch with them - the live chat didn't load, the phone line is a robot who could'd help and just redirected me to the website, the website does not help and didn't allow to reschedule, even if it was their fault for not showing up. I lost the client and the order. Would recommend to avoid this company if you want your business to run smoothly.”

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Posted 5 months ago

“My parcel was delivered to the wrong house and they say the issue has been resolved but I still haven’t got my parcel, shocking customer service. Don’t use yodel. I don’t understand why Vinted still offers yodel when there’s multiple negative reviews everywhere.”

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Posted 5 months ago

“I had thought Yodel was the best of the delivery companies — I have on recent experience now decided they are potentially THE WORST. I won’t deal with them again and I urge anyone else NOT to consider them if you want a reliable delivery !”

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Posted 5 months ago

“What a bad experience with Yodel. I ordered a parcel from Amazon with my address as usual and the idiotic driver took it to the wrong address. Until now I haven’t received my parcel.”

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Posted 5 months ago

“Beyond useless. Admitted to losing my parcel after promising repeatedly to deliver it on various days. Is this the worst delivery company in Britain?”

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Posted 5 months ago

“Was told they'd tried delivering my parcel, I can categorically say that no they didn't! I've been in all day. Tried updating their system with instructions which may be relevant, however, the system won't update. Webchat is useless, they don't understand my post code, worst courier company, never have a problem with evri or Amazon.”

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Posted 5 months ago

“Parcel was delivered to to the wrong address.”

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Posted 5 months ago

“Meant to be delivered on Saturday latest Wednesday now on Thursday waiting saying will be here by Friday terrible company”

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Posted 5 months ago

“Absolutely uselss, delivered to wrong address, photo not even my house, Yodel customer service beyond useless, their investigation team said it was delivered correctly, but not to my address. The person who received my order brought it to my house a few days later, they said their house has a number on the door that isn't the same as mine, the next day I receive an email from Yodel saying that my parcel had indeed been delivered correctly. What an absolute joke.”

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Posted 5 months ago

“Delivery promised between 1.20 and 3 .20. Nothing arrived and for 4 hours the message has shown “3 deliveries before us.” No update and the tracking is therefore a complete waste of time. Appalling company!”

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Posted 5 months ago

“As always everything goes wrong - paid for 24hr delivery and parcel goes into the Yodel system and just seems to disappear. Now on day 3 and no idea when I will receive. The online chat help thing is just a joke - literally worse than useless. They can't actually take any action to resolve any issue.”

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Posted 5 months ago

“Yodel are the worst delivery company in the U.K. I’ve been waiting for 5 days now for my parcel but every day they say out for delivery but it never arrives.”

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Posted 5 months ago

“Item was on 2day delivery item arrived delivery depot 7.15 am Fri delivery Monday even evri would have had this delivered in 2days”

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Posted 5 months ago

“Delivery never arrived. Online chat absolutely useless apart from the first class attitude! Never will I buy from another company that uses this delivery service again”

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Posted 5 months ago

“Delivery was due no later than today, 7th June 2025. Kept checking tracking info which stated it was out for delivery. Checked again at 3pm. To my suprise it was now showing delivery attempt failed. At no point did they attempt delivery today as I have been home all day. Contacted them via web chat to be told delivery had been attempted and it would now be Monday. I stated delivery had not been attempted nor was the parcel left in my designated safe place and asked why they were not being truthful. Kept stating sorry but nothing they can do. Exactly the same has happened previously with Yodel now. Quite happy to take payment for a delivery, fail on the delivery then lie to cover themselves. Very unhappy with the service this company supplies, don't know how it is still in business”

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Posted 5 months ago

“It’s been a week and have not received my parcel due to ‘technical issues’ and the driver. :(((”

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Posted 5 months ago

“I received text and email to say that my parcel had been delivered to my selected store, I had to have it delivered there after the driver couldn't be bothered to try and find my address, went to the store to be told it wasn't there I called the call centre and was told this is usual and I will receive another text when it's actually in-store, went on the online chat to confirm who told me this was not correct and I'll only receive the delivered message when delivered now have to wait 24hrs for an investigation!!”

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Posted 5 months ago

“What went wrong? Be easier to say what went well - nothing.”

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Posted 5 months ago

“Yodel is Yodel is the most unserious delivery company, the drivers are very unprofessional, they throw the package in front of the door in the lobby of the building, although I have specified a thousand times that they should bring it to my door when I am not home and every time they have not done it and many packages that were delivered to me by Yodel were stolen. Very very disappointed with this company.”

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Posted 5 months ago

Yodel is rated 1.1 based on 6,723 reviews