Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,953 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel not delivered, despite driver claiming he delivered the small package which was to be posted in my mailbox. When contacted Driver very rude. Yodel response was driver couldn’t locate package , for me to contact supplier to be reimbursed despite them receiving Package and evidenced by their tracker. Worst Customer Service ever experienced.”

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Posted 5 years ago

“0 stars, nothing could go more wrong,”

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Posted 5 years ago

“Was due a delivery from Nespresso and was following the courier. I could see that he was not going to get to me within the promised timescale. At the latest delivery time the tracking details says that he couldn’t find our property - we live in a small road and every house is numbered. Yodel now say they can’t contact the courier but the package will be delivered tomorrow.”

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Posted 5 years ago

“They said the had delivered my parcel when they hadn’t”

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Posted 5 years ago

“Yodel, must be Swedish for ‘we do not deliver’!!! Yet again, a company has sent a package to me via Yodel and yet again Yodel have failed to deliver. I’ve never once had a good experience with Yodel, always either late and recently, they just don’t deliver at all. Most recently, they’ve told me I don’t live at my address. Fact is, they never came to it, just lie. Plus, my package is now somewhere in limbo between them and the supplier so no resolution, just an even longer wait. You’ve got to ask yourself, what is the point of Yodel!!!”

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Posted 5 years ago

“Quiet possibly the worst company to deal with, they lost my parcel, you can't speak to anyone about it and finally when you do they know about 3 words of English”

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Posted 5 years ago

“The worst delivery company in the UK! Once again proven by how they have delayed my ps5. Still no tracking update for a day after launch and all I can hope is they get me my console as people are reporting missing (stolen ) consoles already. I will never buy from game just because used this cheap unreliable company.”

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Posted 5 years ago

“My Majestic crate of wine delivered today contained only 2 bottles. The remaining ten had been stolen by an employee of Yodel. The box seal had been broken, contents removed and re taped up prior to delivery. Thieving scum! Worst couriers ever!!!!”

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Posted 5 years ago

“Utterly incompetent with both horrendous couriers and customer service. Their tracking system is unreliable at best. Avoid this company at all costs.”

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Posted 5 years ago

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Posted 5 years ago

“6 days after you lost my package and 5th time being told to wait 24 hours. Still nothing. Not a single email or call back. Worst courier possibly ever”

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Posted 5 years ago

“Yet ANOTHER shocking delivery attempt by Yodel. Ticket through the door with no info to have it redelivered, delivered to a neighbour or anything! Just the date and a tick saying they couldn’t deliver. Now I suppose I will have to miss the redelivery until they send it back to where I bought it. If I had known the shop used Yodel, I would never of bought from them in the first place. This is not my first bad review for Yodel, and I bet the Yodel person who contacted me the last time, done nothing about my complaint. If you are going to message me again asking for details, don’t! Save us both the time!! Worst delivery service EVER!”

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Posted 5 years ago

“Parcel collected as agreed should have been 2 days back to shop. Took me "chatting" to find out parcel was lost. Then surprise surprise it was found and delivered 2 days later. 3 chats and 1 phone call to complain, no response. Will never use again. I would have given no stars if I could.”

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Posted 5 years ago

“Awful service, will avoid as much as possible and never recommend. Had a week of "missed" deliveries when they're clearly either going to a wrong address or not coming to the front door as no card left on any occasion and we have been by the front door for the majority of the times they claim to have called. Getting through to a real person to speak to was a real pain due to automated phone system set up to try and get you to do everything through their website. Tracking on website only worked correctly on one occasion and even then seemed inaccurate because the driver somehow completed 36 other deliveries in 30 mins. Webchat never loads - absolute waste of time. Avoid using this company at all costs.”

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Posted 5 years ago

“Ordered £600 worth of electrical equipment, never came, nobody knows or cares where it is. Advise to you all, if you buy online make sure the retailer doesn't use yodel as a delivery. I rather pay £5-10 more and make sure my parcel reaches me safe and sound, and on time. Avoid at all costs, they should be prosecuted for the quality of service they provide.”

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Posted 5 years ago

“I would also like to say if I could give a minus review I would! We were told to expect our delivery by 9pm on Wednesday. Like most others we used the tracking link which was 11 stops away around 7pm. At 20.12 we received an email from our supplier saying that yodel had an issue with our order : Sorry we were unable to locate your property. Please contact us! - tried to no avail! Also our address is a straight forward residential address!!! At 20.54 we received an email from yodel stating: sorry about the delay but your order has been damaged in transit and unable to deliver. We will inform your retailer of issue and to get in touch with them to rearrange delivery. At 23.11 we received another email from our supplier to say : Yodel told us that your order was delivered on Wednesday at 21.04. But the Detail Status said: You have collected your parcel, thank you!!!! I then took it up with our supplier, who I hasten to add have been great in trying to sort this with Yodel directly. Yodel response - The parcel was delivered late in the evening as the driver had a breakdown. Please extend our apologies to the customer for the method in which this parcel was delivered, as this is not the service that we want to provide to our customers! Today I have filled out a Non Receipt form provided by the retailer who assure me that they will re ship our original order FOC, which is great, but suggested they should pursue Yodel as it all seems very highly suspicious!!! Oh I should mention our order was two boxes of 30 German mixed beers.....I say no more!”

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Posted 5 years ago

“Said they had delivered but were no where near my address tried customer service what a joke noone get in touch would never use them they are completely incompetent”

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Posted 5 years ago

“Yodel are lier's and time wasters 3 time's tried to deliver 3 times they never come anywhere near tried to ring them which is a joke webchat which is a joke I wouldn't recommend them to anyone I would rather use royal mail and they are a waste of time.”

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Posted 5 years ago

“This company's drivers lie about attempted delivery This company's drivers lie about attempting to deliver your parcel. I have been waiting for nearly 1 week for a parcel that Yodel notified me had been delayed. Then I received emails telling me the driver had left a card as we were not at home. My wife and I have been self isolating for the last 7 days and not been out of the house. When I contacted Yodel's driver by text he replied saying the parcel had been delayed because of Covid and it would be delivered either the next day or the following day. No delivery attempt was made but the updated parcel tracking said attempts had been made and cards left. Complete lies. Avoid this company at all costs. They should not be in the delivery business.”

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Posted 5 years ago

“Definitely the worst delivery company in the UK. Same story as most other people on here. Waiting for a package of Xmas gifts to post home to Australia ASAP. Package marked as 'delivered' - doorbell never rang, went out and checked 10 minutes after it was supposedly delivered - nothing there. Checked with all the neighbours. Webchat claimed their 'satellite GPS' shows it was delivered to the correct address. Driver said it was delivered 'outside the black door' - however my door is blue. Now have to try and get a refund/redelivery from the seller. Probably won't get my gifts home in time for Xmas. Thanks a lot Yodel”

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Posted 5 years ago

Yodel is rated 1.1 based on 6,953 reviews