“I returned home from a couple of nights away to find a card from Yodel indicating that my parcel had been left in my green bin. That bin had been emptied early on the morning of our return.
The parcel should have been signed for. My neighbours on either side work from home and would have accepted the parcel without any problem.
I contacted Yodel and received an emailed reply saying that they had "investigated" and that the driver "couldn't recall the delivery". Their advice was to contact the sender!!!
I am extremely unhappy with the service provided and the "investigation".”
“Yodel insist that they have delivered my parcel - yes - but not to my address! I've spent hours trying to track it down and to talk to someone at Yodel about this. Still nothing. NEVER use Yodel. Someone is not doing their job properly. Their staff ought to be looked into.”
“Terrible, covid19 test pick up.
1st day - no txt msg, no tracking no show. And yet they said they called and left a card..
2nd day - txt msg, tracking, 2hrs later than said...
Wasted alot of my time...rubbish.”
“My parcel is showing as delivered but it never arrived. I was at home at the time of delivery shown on the tracking page but nobody arrived. Also, they don't have proof of delivery. Contacted them several times but no luck so far.”
“advised by e-mail that my order had been delivered and put through my letterbox and it had'nt been delivered.Then the situation was exacerbated further by contacting their customer service, who responded by telling me that my order had been delivered.Unable to take my complaint any further, only a recorded message, asking if I needed to query a further order.T he other avenue, live chat I gave after 30 mins without a response.This order, of which I have no recollection, could be very inportant.Yodel must be the worst deivery company of all time.”
“This company should not be operating. I have never had a single item delivered by Yodel without problems. In fact I had no deliveries at all most of the time. I had items delivered to the wrong address, lost, not delivered at all and lying about delivery. Just had another parcel sent back to supplier with no explanation and yet had 3 other companies deliver to me this week without any problems. Completely useless. I will not purchase from companies that use Yodel as courier.”
“Ordered some flannels and did not receive my order. Was left a card saying order left on front of porch of communearal flats when I put leave with neighbour.”
“this is second time I've ordered the same item to be delivered, first order was 20th September, as I work from home I'm always here so when I was told that Yodel had been out and and left a card I was baffled that I didn't have a card in my hand and a Parcel, days after waiting for the parcel I was told that the Parcel had been refused at the door, BY WHOM??? the parcel was returned to sender. second order was made same item and same problems, I'm always here and cant understand why Yodel can't do the one job that it has, I was promised that it would be the first delivery on now the 6th October the day had gone and they told me it had not even left the Depot that day the Supervisor Harish Promised me that it would be in my hand now on the 7th October I waited and contacted them and was told it was returned to sender!!!???”
“Hands down the WORST delivery company I have dealt with. Ordered a computer monitor from a company and unfortunately, they used Yodel for their delivery service. It has been 3 days and they have to keep informing me to wait 24 hours. They are like robots copy and pasting to every response. It says it's been delivered but I haven't received the item I paid for. I was waiting downstairs the whole time watching the live tracker get closer and closer to my house. They made me go out and knock on other people's houses to see if it was delivered to the wrong address, they keep promising updates to my email which has never happened. I'm stuck now. I have no idea what to do other than give them a well-deserved rubbish review on their company.”
“Tracking showed delivered whilst I was out and a card had been left.I was in all day , saw no Yodel van in my small cul de sac and received no card.Tracking also said "Threshold distance breeched".Queried all this on web chat and told driver was too far away to find address( so he hadn't been , hadn't left card so lied)Asked why no sat nav surely a basic requirement of a delivery company is to be able to find an address .Could even have googled address for directions if sat nav not working but no was asked to provide a landmark.???Where do I live you may wonder , up a mountain in the Outer Hebrides , no a large housing estate in St.Annes on sea just outside Blackpool.Told driver would phone me tomorrow and ask for directions.Unbelievable ! Amazon or Hermes have no trouble finding my street nor does anyone else it's been here over 40 years !”
“Absolutely irresponsible. Without actual attempt to delivery and without call back note, the tracking was updated falsely as delivery attempt failed and call back note dropped.”
“Yodel mailed me on 7 different days telling me they would pick up the parcels i was sending. They said they were ' sorry they missed me', but this is a lie they never came, my cctv is proof of that. How do they get away with it? and what sort of cowboy company would use them in the first place. Come on people use Hermes, hardly any problems.”
“Yodel was meant to deliver my order today but it seem like they have gone to a wrong address, lied or stolen my order. They are totally USELESS scammers”
