Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,408 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,408 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

B Valladolid

Laura

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel containing alcohol delivered to wrong house. Picture showed it left on pavement by persons front steps, apparently no attempt had been made to get a reply from house and hand over to responsible adult. Left outside for kids or anyone to pick up! Driver left comment that parcel left In 'safe place'!! Contacted Yodel who were totally unhelpful, said they would pass my comments on to depot manager and get back to me....they haven't! I spent an anxious night worrying kids might of found it. Have had to ask retailer to refund me. I hope they get money back from Yodel.”

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Posted 2 years ago

“Definitely something fishy photo shows my package chucked over gate but no parcel when I return home yet my ring doesn’t pick any body else up but him and me when I return and look for my parcel”

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Posted 2 years ago

“Yodel email stated that parcel was delivered to my address but no where to be found! Left at 'front porch'? - I don't have one. No picture proof either that it was delivered to right address just a blank image showing absolutely nothing.”

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Posted 2 years ago

“Whenever i find out yodel is delivering my parcel i am feeled with dread! This has to be the worst delivery service ever. 3 parcels left in street to be stolen and about 4 times now i have waited in all day for a parcel that never arrived and same old rubbish on the app saying driver experienced a problem. You must have the worst drivers because they are forever experiencing problems. What a terrible experience i have had with this incompetent useless delivery service i just wish i could give it minus 10 stars”

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Posted 2 years ago

“Parcel never arrived and Yodel is lying Parcel never arrived!it suppose to arrive no later than 16:48. At around 6pm I've contacted Yodel and explained that the parcel contains important special food for my poorly puppy and I've ran out today. I've paid extra for express delivery. I've got told that the driver is still on his way and it will be delivered before 9pm. I've waited by the window overlooking the front door all day. No parcel. Tried to call just after 9pm, but they were closed. At 10pm I've received an email that the parcel got delivered at 16:04 handed to occupier of the address. Absolute lies!!! I am disgusted with the service and worse the lies!”

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Posted 2 years ago

“Yodel are the worst ever. They should be shut down. I was in all day, checked my tracker, which said I am next. No one rang my dooorbell at the time my parcel should have been delivered and no sign of it outside/in the post box. Can't access the webchat for non delivery, the phone response was like a recorded voice telling me my parcel has been delivered, after I read out the tracking number, then thank you and goodbye. Fat lot of good that was. Still no idea where my parcel is, doesn't look like I'll be getting it. Not one single positive review have I seen. No one has used four letter words so I have refrained, even though Yodel deserve every 4 letter word going.”

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Posted 2 years ago

“They are horrible to their staff, do not pay them on time or respond to their calls and messages when asked for their wages on multiple occasions. If you want your money and resources to go to services that take care of their employees, do not use yodel.”

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Posted 2 years ago

“I would 0 if I had the option to do so. Yodel has linked my personal number to one of their driver’s profile, and for the last 2 months I’ve been receiving phone calls and text message from their customers, and I must say, am very surprised how many parcels they lose every day only around Elephant area. Customer service is awful. They have not been able to fix this issue even though I’ve reached out to them countless times and they jus keep saying we will escalate this issue to the team but nothing has been done”

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Posted 2 years ago

“Gusto box. Yodel driver did not even knock on my door he went straight to my neighbors and left in their garden bathe neighbours were away. How can u levena food box outside. Disgusting company and driver Did not even try and knock on my door”

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Posted 2 years ago

“DO NOT USE YODEL disgusting service the driver was calling me asking me to go out and find him as he couldn't find the address when I eventually explained how to get to my address I see him dragging my parcel along the street and than refused to bring it to my door because he was to tired and doesn't deliver up the stairs I had to sit there and wait for a friend to come and help me he than walked off swearing I'm can't believe this company”

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Posted 2 years ago

“Totally useless company. If I see they are the courier, I choose to shop elsewhere.”

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Posted 2 years ago

“Four missing items from Argos order and one damaged. Driver lied about missing items from my order claiming to have left them by our bins despite handling three items to my son at the door. My son watched him unload the items and watched him drive off without any explanation to where the other items were. Unbelievable! Bare face lie No wonder this company have one star reviews if they employ dishonest staff I actually cringed when I knew Yodel were the courier. Disgraceful behaviour.”

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Posted 2 years ago

“Absolutely useless, they had our parcel at 9:10 yesterday at depot 2 hours away. Delivery wax expected 14th April we nos to today between 19:00-22:00 on 15th Wax a birthday present for someone today Hopeless - why do companies use them…. Oh they are cheap & Useless!”

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Posted 2 years ago

“Yodel is going for a record.. the 5th parcel in a row that has failed to be delivered. Web chat is a waste of time, Yodel is a waste of time. apparently, delivery was attempted and a card was left. Yet, CCTV shows different For anything I order online, I will ask who they use for deliveries. If Yodel is mentioned I will shop elsewhere”

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Posted 2 years ago

“Yodel is a disgrace of a company DONT USE! I ordered of eBay and it says it was delivered but I was home all day waiting for the parcel, customer support disconnected from me when I asked to speak to the driver”

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Posted 2 years ago

“DO NOT USE! I have video doorbell footage of the driver just leaving my parcel on my doorstep (which is right on the street), and then someone stealing it because of this. When I try to complain they just fob me off saying that they can't help because the parcel is showing as delivered.”

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Posted 2 years ago

“Horrific bad service . Cant even be bothered to get out of van and knock . Just say attempted delivery . . When you in or decirating front door on outside . And CCTV shows they were never there . Complete Rubbish !”

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Posted 2 years ago

“Very useless company! I bought an item on ebay and after a few days of waiting and waiting, they said its been delivered to a safe place at the address. I didn’t get anything and my neighbors didn’t take it either. Liars!”

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Posted 2 years ago

“Double charged me for returns. Stated it was an error initially and to pay again and then was double charged. I then contacted their webchat 3 times without success to assist me and when I called and explained the problem the person answering the call just went silent for 1 minute and then hung up. Very unprofessional and not a service I am going to use again.”

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Posted 2 years ago

“I upvoted as many bad reviews as i could till I got bored. Yodel are hopeless. I have had more things compensated than received and paid for. Total clowns. Avoid!”

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Posted 2 years ago

Yodel is rated 1.1 based on 6,408 reviews