Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,950 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,950 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LEEDS SERVICE CENTRE YODEL, one of the most worst depot. Gap of 2 weeks my 2nd parcel won’t deliver and parcel lost. Same incident last year as well, I assume Inside LEEDS SERVICE CENTRE YODEL MANGERS & SOME MANAGEMENT STAFFS & DELIVERY DRIVER all of them involved for all expensive parcel theft because particular Yodel Service Centre worst Review Score for all websites. Yodel top management need to aware of that.”

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Posted 1 day ago

“Absolutely a waste of time been waiting 2 weeks for my parcel to turn up keep being told will be delivered tomorrow what a joke stay clear of yodel completely a waste space don't believe anything they say”

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Posted 1 day ago

“Wish I could give zero star on my comment parcel stated as posted through the letterbox its a dress for a wedding in 9 days shein confirmed it was sent no footage of parcel delivered on my ring door bell how do you put a dress through a letter box ?????? Thank you yodel absolute rubbish !!!!!!!”

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Posted 1 day ago

“Told me delivery was made but not true was outside all day and never saw or heard from them, then received a message saying I needed to pay a delivery charge for the order to be redelivered as package was now at their depot went on link but unable to pay. Terrible customer service”

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Posted 2 days ago

“Two days running I was told my goods were about to be delivered (I was at home waiting) and on both occasions I was then emailed to be told I was not in - this was an absolute lie. No attempt was made to deliver the goods. Disgusting people.”

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Posted 3 days ago

“Utterly hopeless, they said they tried to deliver, they didn’t we were in. They said they left a card, again they didn’t and trying to contact them is impossible. If Yodel have no intention of delivering I wish they would just say so from the beginning it would save a great deal of wasted time.”

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Posted 3 days ago

“Rubbish company. Have got two non deliveries by them at the moment. One saying nobody was in when in fact we were in all day and the other saying it was left on the back porch - we don't even have a back porch and the photo taken wasn't even of our house. Not had any reply from them still waiting. Do not deal with this company”

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Posted 5 days ago

“Yodel couldn't deliver to their own front door! I mean the layers of incompetence are astounding. Delivery that just don't show up and lie about it. I have waited around across 3 days for an item that i was told is being delivered, or someone has tried to deliver it...where no attempt has been made to deliver it AT ALL!!! They seem fine wasting people's time. Live chat staff...yes I'm taking about you Reubent and Jai, who apologise and then do things to literally not rectify anything, and in fact add to the problem. Yodel you suck.”

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Posted 1 week ago

“Awful service from yodel in post Received 4emails from eBay saying parcel arriving today but didn’t, chatted to yodel and updated delivery with extra directions flat above a shop. But still no sign of delivery the directions I gave honestly, ?were to say the least very very easy to find Parcel still not delivered.”

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Posted 1 week ago

“Three days they pulled the "we missed you" trick with no attempt at delivery. Ended up just returning to sender to get a refund. If I knew they used Yodel I wouldn't have ordered with them”

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Posted 1 week ago

“Awful customer service lost package no refund they do not do nothing they only claim they delivered it no responsibility at all.”

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Posted 1 week ago

“Two deliveries in 4 days by this company have both arrived late wasted 2 afternoons waiting in at my expense and cost for them not to arrive. No updates, location coincidentally stops working for where the driver is. Cannot get through on the phone and live chat is as much use as a chocolate teapot!. If they give a delivery date and time, dont believe it....”

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Posted 1 week ago

“Takes agesss and says delvering today and then we missed you”

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Posted 1 week ago

“parcel stolen as left on floor in middle of high street where i live”

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Posted 1 week ago

“The package was supposed to be delivered on April 2, 2026 between 14:58 and 16:58 and it has not been delivered to date on April 13, 2026, I have also not received any notifications or updates and I have not received the package. The attitude of the staff is 0, I am very disappointed. I will never use Yodel services again in my life”

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Posted 1 week ago

“Bloody useless. Its been at some depot close by for four days. I could have walked there and collected it faster. DO NOT USE THEM.”

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Posted 1 week ago

“Yodel do not "deliver" they drop things at your door( quite often in poor weather) and leave without ringing or knocking at the door. Their delivery ethos? Cheap and nasty.”

Helpful Report

Posted 1 week ago

“Third time I have bought goods to be delivered by Yodel (through Ebay) and the third time the delivery has sat at a depot less than an hour from me for a week or moved around various depots steadily getting farther away from the final destination. All deliveries were consequently delivered long past the anticipated delivery date. I will now not buy from anyone who uses Yodel and have made a complaint to Ebay, who I have suggested stop promoting them as a preferred carrier. No carrier is perfect, but in my experience Yodel are the worst in the UK by far. The only way they will improve is if people boycott them, but I'd prefer they just went out of business.”

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Posted 2 weeks ago

“Tracking of my item from Yodel states it was delivered to my property and left in a safe place ( Front Porch ). My property does not have a front porch since the property is a Victorian terrace ! Consequently the item has not been received despite my partner and myself being present at the property all day to take delivery! Useless company.”

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Posted 2 weeks ago

“Several times I have had a parcel delivered by yodel. The driver is a lovely friendly man always has time to talk and pet my 2 dogs. It's a pleasure having such a friendly delivery man. Well done his name is Peter and delivers to Co9 1ug”

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Posted 2 weeks ago

Yodel is rated 1.1 based on 6,950 reviews