Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,302 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A parcel I sent was trodden on, ripped and a cup of coffee spilt all over it! My buyer was told it must be the sellers fault! Well I certainly didn’t send it in that condition !! I have photographic proof on the damage done in transit by yodel. When will Yodel take some responsibility for their poor service instead of passing the buck and the cost on to sellers??”

Helpful Report

Posted 4 days ago

“Appalling service. Driver did not turn up for 4 days to pick up a parcel. After being fobbed off by customer service I made an official complaint which has resulted in still being fobbed off bu various members. Being told driver will come to collect the parcel but they don't know when. Disgusting service from yodel not to mention the time and cost lost while sorting this out. Will never use again”

Helpful Report

Posted 4 days ago

“If I had the option to give zero stars, I would. My experience with Yodel has been nothing short of appalling. I booked a parcel collection over a week ago and was given a specific date. No one ever came. I contacted customer service multiple times , speaking to three different people and was repeatedly assured that a driver would arrive and that I would receive updates. None of that happened. The tracking information was useless and never updated. I had to chase every single response myself; not once did Yodel contact me proactively. The lack of communication and transparency is beyond frustrating — it’s downright disrespectful. In the end, my buyer had to be refunded and repurchase the item, causing me to lose a sale and waste over a week of my time. To make matters worse, I now have a new tracking number for the repurchase, which I’ve had to escalate again myself — because apparently, taking responsibility is not something Yodel is capable of. I firmly believe a driver was never sent, despite being told otherwise. I’ve been misled, ignored, and sent in circles by a customer service team that seems more interested in deflecting than helping. If I’d had any choice in courier, I would never have chosen Yodel — and I will go out of my way to avoid them in the future. This has been the worst delivery experience of my life.”

Helpful Report

Posted 4 days ago

“Deliveries on time”

Helpful Report

Posted 4 days ago

“Sat in all evening for my delivery 10pm still no show...why give time slots if you have no intentions of keeping to them. The worst delivery company in the UK.”

Helpful Report

Posted 5 days ago

“Terrible company, left the parcel on the road at a house nowhere near my own. Have to download an app and sign up via email to see proof of the delivery photo to then figure out where the parcel is somehow. And no contact email address and love chat ends at 5pm.”

Helpful Report

Posted 5 days ago

“Still waiting 😔”

Helpful Report

Posted 5 days ago

“Driver waited 30 seconds and then threw the parcel over the gate. No patience. No other carriers are as bad as Yodel.”

Helpful Report

Posted 5 days ago

“Still waiting,,,,, useless company!!!”

Helpful Report

Posted 6 days ago

“Driver dropped parcel over the gate, last time he left it on the bin which is at the bottom of the garden, Not acceptable will NOT use again!”

Helpful Report

Posted 6 days ago

“Very bad, just bad…”

Helpful Report

Posted 1 week ago

“They didn't deliver my parcel and lied by saying it was delivered”

Helpful Report

Posted 1 week ago

“Never seen a terrible company delivery like this, they sent me an email on tusday saying that my parcel will be delivered between 1 and 3 I’ve been at home waiting no one came, the next day I received an email saying sorry you weren’t there which is not true cuz I’ve been home still waiting, the third day the told me they will re try to deliver your parcel however no one even came or rang the bell, Shein told me they will send back the parcel to the sender cuz it was unsuccessful to be delivered. How in the world they can’t do their job properly, the driver didn’t even try to deliver the parcel! Ridiculous”

Helpful Report

Posted 1 week ago

“Yodel make Ervi look like a superior delivery company. i am still waiting for my parcel to be collected. Asked them if is ok maybe to drop it at a drop off point. Theyve said yes. Took it to the shop, the barcode will not work. So i am still waiting for the parcel to be picked up. I keep getting promises on the chat that someone will come and pick it up. Maybe it 2025 or maybe 2026. Who knows!”

Helpful Report

Posted 1 week ago

“Why can’t Yodel give a time frame for collections of returns …8 til 8 pm is ridiculous!!”

Helpful Report

Posted 1 week ago

“I hope your company burns to the ground”

Helpful Report

Posted 1 week ago

“Worst experience with delivery ever. You should consider closing the business.”

Helpful Report

Posted 1 week ago

“Possibly the worst couriers in existence. I packaged an iMac up so securely I had no fears it would get damaged. Arrived at the buyers looking like it had been launched from a trebuchet.”

Helpful Report

Posted 1 week ago

“Disgusting service. Photo shows parcel delivered behind a shed. I live in a flat and di not have a shed. Still have not located my parcel and customer service are not interested in dealing with this. DO NOT USE THIS COMPANY”

Helpful Report

Posted 1 week ago

“The courier came speeding around the corner where children sometimes play. He scraped the passenger side door of my stepfathers car and it was done with so much force that it moved the car forward, we heard the noise in the back garden. There were witnesses that said he was reckless as he reversed he damaged the wing mirror. It could have been a lot worse as my car was parked behind and a few more feet it would have rammed the bungalow. There are tyre marks on the road where he hit the brakes. Very careless.”

Helpful Report

Posted 2 weeks ago

Yodel is rated 1.1 based on 6,302 reviews