Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,748 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sunday 7th Dec package out for delivery 6.10 could not locate address not the first time they have used this excuse.Got in touch with customer services absolutely useless Wednesday package back out for delivery 8pm that night 12 more stops to my delivery but no delivery arrived. Customer services next to useless no help whatsoever.”

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Posted 23 hours ago

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Posted 23 hours ago

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Posted 23 hours ago

“I ordered three items from eBay on the same day, one seller used Royal Mail, which arrived on time and through my letterbox, but the other two sellers used Yodel and the delivery drivers BOTH dropped of the other two parcels (on different days) at the wrong side of the building; because they couldn't be bothered to check which side of the building my flat is on nor bothered to read the door numbers on the building which clearly state my flat is on the other side of the building. So they left both parcels in the lobby of this building that technically is NOT my residence and now someone has stolen both parcels in 2 days. Yodel customer service has been ZERO help (each person I spoke to tried to accuse me of lying and I made it clear that I have 2 cameras outside my home therefore I would have been notified if motion was detected on both days and I would have video evidence of the deliveries, that's when they backed down), I've spent over 4 hours via webchat and phone call trying to get them to resolve it - with nothing. Therefore, I will now have to message every eBay seller beforehand and check if they are using Yodel before I make an order, if they do use Yodel, I wont even bother and I personally will NEVER use Yodel. If their delivery drivers can't be bothered to actually deliver a customers package to their home - by simply reading the door and building numbers then that's shame on them. Now I have to file a police report, request a eBay refund AND reorder the items asap before Christmas - so thanks Yodel for your incredibly poor delivery service and poor ability to rectify a situation YOU created.”

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Posted 1 day ago

“I would not even give 1 star, I had no option to collect a tv from Argos and had to go with delivery , thinking all would be ok as the do their own deliveries, however!!! It was given to yodel, 07.00-21.00 hrs delivery I had been given a 2 hour window yesterday 15.30-17.30 (no show) Then come 9pm last night still not arrived I sat in for a whole day waiting I have been on live chat this morning and they still cannot guarantee a delivery for today , frustrated is an understatement”

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Posted 2 days ago

“Still waiting for my delivery which should of been yesterday and no updates of any kind, I have been in touch with eBay to let them know, it's very poor service from Yodel, at least eBay responded, not happy at all”

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Posted 3 days ago

“Parc still not arrived after about 2 weeks. They keep making excuses”

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Posted 3 days ago

“After a week, parcel stuck in Preston. After contacting customer services, I received an email stating the parcel is lost. Absolutely useless company.”

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Posted 5 days ago

“My parcel and someone else's whose address was 1/4 mile away was left in a back lane outside a garage door. And obviously wasn't my first floor flat. I personally delivered the other persons parcel or they would never had got it. Shambolic company say they use 'what3words' but they never asked me for a 'W3W' delivery square. Wish I had the option with what delivery company you are getting as wouldn't order anything knowing Yodel were delivering it.”

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Posted 5 days ago

“Appalling service and even worse customer service. Tracking showed delivery was for the 25th November. I was at home waiting for the delivery but it didn't arrive. Tracking showed " sorry we couldn't deliver your parcel today"I assumed that maybe they were running late and would deliver the following day. No parcel the following day so i phoned Yodel on the 27th only to be told they couldn't have access to my property (think i have seen this poor excuse on another review) but would deliver today (27th) Waited in all day , no delivery. Phoned again on the 28th and was told i would hear back from them in 24 - 48 hrs . No response by the 2nd December so i phoned again only to be told to wait another 24 - 48 hrs for them to look into it. Needless to say 5th December came and still no response. Tracking at this point still showed they have the item. I then contacted the store where i purchased the item from by email and explained the issues i have experienced and within a few hours they sorted out a refund for me. If like myself you seem to be going around in circles just contact your seller and save yourself the hassle of trying to deal with this awful company !!”

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Posted 5 days ago

“My item was marked as delivered by Amazon, however I did not receive any contact from Yodel and eventually found the package stuck behind a garden pot it was soaking wet and had been left there 2 days previous, that’s not delivered! Disgusted that the delivery person thought it was. Going to raise with Amazon.”

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Posted 5 days ago

“Useless delivery company cant get any help the live chat sends you round in circles and calling just tells you to check back in a few days”

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Posted 6 days ago

“I wrote a day or two ago wanting to give them minus stars. Changed the delivery address to a neighbour as it was the only option available. NOTHING!! It's a xmas gift for my grandson. NEVER known service like it!! TERRIBLE!!”

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Posted 6 days ago

“I would not even give a star pathetic I got told my parcel was delivered and they had chucked my parcel in a totally different street which did not sound anything like my street name they took a picture and said no your parcel is at your house I did not request my parcel to be chucked outside they said outside your white door we have photo evidence funny that because my door is blue !they contacted me back blaming my seller saying they didn’t receive any parcel after they realised there mistake luckily I went to the next street and seen my parcel thrown on the floor in the rain so not even a apology blaming my seller knowing there mistake do not get yodel as your delivery you won’t receive it it will probably be another country there hopeless ! !!!!!!!!!”

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Posted 6 days ago

“Literally tracked my parcel on the map until it said I was the next stop. Next thing I know the app said they missed me. I WAS WATCHING OUT THE WINDOW THEY DIDN'T EVEN TRY DELIVER IT!!! Extremely frustrating they are ruining Christmas!!!!!”

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Posted 6 days ago

“Absolutely awful! Impossible to get hold of the company - spent hundreds of £s on gifts for xmas for the family, all of which has dissapeared. Yodel do no answer the phone, do not answer emails, do no offer webchat on their website (despite claiming to) One month later, still no contact, still no parcels, still no refund, now I've nothing - Thanks for ruining my Xmas :( So stressful, I can barely describe - please avoid at all costs. The worst thing is I literally cannot get through to them in any way at all!! Awful awful awful :(”

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Posted 6 days ago

“A package to be delivered to my house that was clearly marked was delivered to wrong address, a nasty neighbour. I had given specific instructions not to deliver to this neighbour’s address. I had even given the What3Words code to make for a foolproof delivery but this was not to be. I emailed this Isle of White Distribution, who you subcontracted the delivery to expecting at least a smidgeon of an apology. As they never replied I can only assume that this is the standard of service that Yodel and Isle of White Distribution strive to achieve.”

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Posted 6 days ago

“Delivered to wrong address, I phoned yodel who insisted it had been delivered correctly. The photo of the door shows a flat , I live in a house . The person who signed for it is a different name . Yodel said they would email me but they haven't. This was my granddaughter christmas present, but they don't care they just said contact seller .”

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Posted 6 days ago

“Tracking shows attempted delivery - we are home with 7 CCTV cams - nobody come, then showed item delivered. It is IMPOSSIBLE to contact yodel, the menu just runs in circles, loop - no way of complaining. YOU ARE DISGUSTING - all the words you can have in your narrow minds - multiply it and you not going to get what I am going to say”

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Posted 1 week ago

“Absolute waist of time worst delivery service out there. I'm not one for writing bad reviews but yodel is the pits twice this week I've had delivery's due via yodel first one said I had refused the delivery,the courier never came near my house and I had door camera footage to prove this two days later the courier left the parcel on the doorstep. Now today another package was supposed to have been delivered today by 15.36 so used the yodel tracking app followed it until it said one more delivery before me then surprise surprise the tracking app said we need more information about your address and no delivery attempted. I'm boiling with rage and there is no way of contacting yodel,you can try to use the chat bot great if you like going around in circles. From now on I will check with the supplier what courier service they use is yodel I won't be purchasing that item.”

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Posted 1 week ago

Yodel is rated 1.1 based on 6,748 reviews