“Very disappointed that Yoga’s comparison site price changes when you click through (other insurer’s prices didn’t) and they were unable to justify with a proper explanation, it doesn’t endear you to the company or engender trust. Despite this, the cover offered appears broad & useful so I am hoping that (should the need arise) they will be more efficient and fair in how they deal with claims.”
“Insure all our cars with Yoga. Disappointed that quoted price increased by £30 as I bought car 2 days later. Insurance company takes advantage of the fact that cover required on the day”
“Difficult to use the customer portal to change automatic renewal facility. Would prefer it if it was not an automatic renewal and you can opt in for that service. Still don't know how to take it off!!”
“Once I got the payment screen to display correctly all was very smooth.
Payment screen doesn’t display properly in Safari and no help available to sorry so paid via different browser which was inconvenient.”
“Hi I have only just joined your car insurance group. So far great. Hope I can always say that. Hope I never have to find out how good you perform if I need to claim.”
“To be fair I’ve only found them on go compare and gone with them - the policy doesn’t start until next month.
I don’t understand why they have taken the deposit now if the insurance doesn’t start for another month?”
“The price seemed competitive, although disappointed in the customer service that instead of checking my account details with me i received an email that I thought was very abrupt saying my insurance would be cancelled instead of contacting me and saying the details don’t match up. I had entered 1 digit wrong. Hope this id just automated and not a reflection on overall service and helpfulness”
“Completed everything then printed policy to have incorrect info on check again to see if I had done it correct , which I had. Went back it to try to change the policy and asked for £20. No number to call and can’t even get number from google . Not the best start live chat 9-5 when everyone is at work and can’t do. 😡”
“It was a good deal, but my original company made a better deal. I’m still waiting for money to be returned to my bank account from your company that I paid in advance”
“Have two cars insured with them now. First one no documents arrived. Tries to contact them via chat - no chat available. Couldnt log on either. All sorted in the end and good price so can't complain too much. I'm sure it's just teething issues.”
