“Although I can see you are saving money by not having a help line it is very frustrating not being able to sort a problem with a fellow human. I have just been charged £52 but could not express myself with a automated message system…. We are not all young tech kids , help your older customers”
“Quick easy system to operate but you have to be very careful entering the details. I had to amend the date my insurance had to start I entered the 1st instead of 11th. When I noticed, albeit it was five minutes later, I was charged £15 for the change. I felt that was a huge fee for a small mistake.”
“Setting up couldn't be easier. I like the Internet based insurance idea when it works. How ever your live chat icon does nothing when I tap on it. There for doesn't work to there proscribed procedure.
Also I need to change my number plate with my insurers, ie Yoga, they don't recognise the number since its been changed too with DVLA for the past two days. If this is something that can take time to filter to your system you need to make people ie, Me aware.”
“My policy should have renewed automatically, but had an e-mail 2 days before end of policy saying my credit card was not valid or insufficient funds available. This was not true and could have caused me issues with not being insured. Thank god i checked my e-mails in time.”
“The policy I now have with YOGA, is half of what I was paying with my previous insurer, however I would have preferred to do this over the phone speaking to an Agent as I was having issues with payment, which is now resolved thankfully.”
“No way of contacting by phone so had to fill in pages and pages of questions,when everything was filled in could not insert the last 4 digits of driving license this meant you couldn’t continue, used live chat which was slow and was a robot that didn’t understand so more time waiting for a human who did eventually fill it in for me . When I continued to pay the amount was £40 odd dearer than the quote I received but having wasted nearly the whole afternoon on trying to get insurance, there is no one to argue with about it so just had to “ suck it up “ Do have to give credit for it being a lot cheaper than my renewal quote from previous insurer though .”
