“I went on a comparison site and found a cheaper quote for Yoga, which I was happy about. However, then got asked if I wanted to renew. I couldn't get in contact with anyone to tell them I had already renewed on 24th April 2024. Was disappointed I couldn't speak to somebody to clarify”
“the portal did not allow me to change me details when I wanted to renew and so I paid and then went back into the policy and updated only to be charged £53.00 then when it became too expensive they want to charge a huge £49.99 to cancel the policy with not cooling off period. AVOID THIS INSURANCE COMPANY AT ALL COSTS”
“Was an easy process and a great price, but the payment side was a nightmare.
The live chat was horrendous, the robot didn't understand my issue, no telephone number (not ideal). Eventually got through to a live agent a person Abbie, she sorted out my problem. That's why I gave them 4/5 stars. Yoga you need a customer services team.”
“Good price but cannot find anywhere on customer portal to request paper documents to be sent to my home address. Have had to send a message online to request documentation but no reply as yet. Thankfully I remembered to tick the box "not to auto renew".”
“I had insurance for just a couple of hours and had to cancel as we returned the car due to faults. For this we were charged £50 admin fees plus £15 for a full day insurance”
