“When I saw I had to chat online, I was nearly put off. Needed to update my name on policy as has changed when I got married. The person who helped me was really helpful and this was completed in minutes, thank you. Very impressed with the service.”
“Yoga-Insure site is very clear and easy to navigate, I also found good and responsive customer service. It has a portal with everything I need to access and the main site comes already with added bonuses, which you can upgrade if you want to. I liked being able to switch off Automatic Renewal, which doesn't mean I won't renew with them again, it just means I have choice and I will be sent a reminder 28 days before renewal. There is also a phone number I can use as I like to speak person to person. Not forgetting a very competitive price for my van insurance, so thank you very much. I have 47 years of trouble free driving and clean driving license.”
“I was being generous by giving you one star. I tried very had to reset my password, couldn't. I tried to find a human, couldn't. I tried to read the instructions on your site, couldn't. Why do you make it so difficukt just to speak with you?”
“I have reported my accident and thought I was speaking to someone from Yoga to manage this for me, each time I try to call back I am either number 1 in the queue that never gets answered or the line does dead, my online account has no claim recorded this is my 2nd day of trying to sort contact out and all I want is someone to talk to about my accident, this is very stressful and upsetting, I am on Yoga gold but contact although initially very good is now non exsistent. I feel very let down by this company. All I want is for this to be sorted out.”
