“I signed up for insurance with Yoga less than 24 hours ago and although I have registered I am not able to log in. The email address and password are correct. I have tried chat bot, but that is worse than useless as I go round in circles and just get frustrated. I have paid by credit card, but unless I get some satisfaction today, I will be speaking to my bank and cancelling. I need to log on to alter the auto renewal for next year, as I dont want to have the policy renewed without being able to consider it first. In a case like this I need to speak to a real person”
“Price and coverage are good - although (thankfully) I have not needed to claim yet! However, this 'customer portal' business does not seem to work, so I cannot update this years new mileage (due to young sons' new school being miles away) or renew, so I may need to go elsewhere this time (and time is running out).”
“After searching on several comparison sites I came across the cheapest quote so far from Yoga insurance. The process to set up and buy my policy was so simple and quick. I was able to personalise the policy to suit my needs online. I also now have a portal for my policy which makes it easy to contact yoga. Very happy with the service so far.”
“I found you on a comparison website. You were the cheapest. I clicked a button & purchased your cover. What else do you expect from a review request?
I hope I never have a claim, but if I do, THEN ask me about your service and we'll see if & how you delivered......asking for a review now is a joke...you've proven nothing...”
“I dislike ‘no reply’ e mails. Especially from insurance companies. I want to know how to contact you. For example next year when I receive your auto renewal???”
