“Renewal remium has gone up twice a much.
Unable to log in to portal. Requested password reset & nothing received. No contact details to inform wish to cancel, so just cancelled direct debit.
No customer service”
“Gosh I'm not sure they made me happy bought insurance online...yoga took the deposit amount twice causing several panic phone calls only to find Yoga can't be contacted by phone, .....eventually found a live chat (wasn't clearly mapped to find online) and got the issue sorted out.
Quite simply, Yoga you need a phone system... relying on messaging systems won't solve urgent issues.”
“I did my changes on policy okay but when I tried to speak to someone you can’t.tried live chat waste of time.now I’ve lost my password and can’t get onto Yoga even when you press change password we will send you an email but it doesn’t happen. I’ve given up.”
“It has taken over 3 hours of dealing with Yoga to get my policy renewed,
1) Estimated times on chat function are never realistic 6 minutes turned into 20 minutes, the next time estimated time of 17 minutes that remained between 17 and 16 minutes for 20 minutes then all of a sudden someone appeared in the chat.
2) An agent edited my quote and made changes to the policy additional items without informing me therefore when I went to check the quote it then changed going up.
3) Edits do not hold to the policy making you have to amend each time until you purchase the policy.
4) Finding out the exact type and model of immobiliser that was factory fitted was really tricky to do and time consuming - why is factory fitted not enough any more?
5) Payment being cleared by PayPal being cleared by bank then voided by Yoga with no information as to why other than the agent later telling me they have voided because the insurance was not processed.
6) Spending over three hours dealing with this one thing.
7) It not being clear that if I have a link I can speak up until 1730 not being cut off at 1400. Most people are working between 9 am and 2 pm this makes it very difficulty to deal with the admin when details need to be amended.
8) When speaking to agents them ignoring some of the details or questions that are asked then claiming they have answered everything making them sound combative rather than empathising and acknowledging something may have been missed and asking for clarification.”
“Can't speak to anyone, no phone number only for claims. Ahead of a direct debit I'm unable to make on the set day, I asked via chat for a 2 week leeway. In reply (via a noreply email) I am informed if funds aren't available on that day ( which I emphasised they weren't, they will retry in 10 days and I will be charged a £15 fine. I understand being charged a fine if payment is already taken without contacting them but I contacted them in advance for help. If other companies are more than willing to accommodate in the same circumstances why can't they? Surely this is illegal!”
“Absolutely useless!! I wish I had read the reviews and done my research before taking out my policy. I set up the policy to start the weekend I was picking up my new car but ended up getting it delivered earlier. I couldn't change it on the online portal or speak to anybody as there is no phone number, the live chat wasn’t an actual person just automatic replys! Rubbish experience so far”
“Iwas lookingto insure my car and was directed by theQuidco to a number of insurers and I found yoga was the one most suited for my needs and budget.
Filling their form was staight forward and every thing was explained cleary.”
“I cancelled my policy and didn’t renew yet to still send emails !! I find it frustrating you cannot talk to anyone I will definitely not be using you again !!”
“I have had a stroke and was in hospital when my policy got re-newed
I have just noticed that you have charged my card with payment
I would appreciate being refunded with the costs as I can not continue with driving anymore & have had to sell the carp
I have tried on line & by the phone without success all day
My tel number if you need it 07766823383”
“I needed to amend my options as the automatic renewal price was too high. The website was not working, the chat bot service was useless and there are no actual human agents employed to be able to address this.
I therefore had no option but to cancel my direct debit, and arrange with my bank to block any attempt from Yoga to take money and arrange insurance through a different provider.
Very disappointing service”
