“All very efficient setting up the policy. Your systems are very good. I didn’t realise that you were 100% online with not even an emergency claims number. Also concerned that I have no number to ring if I break down. I’ll have to wait and see how good it is if/when I use it but it makes me feel more vulnerable and concerned if my phone runs out of charge. I couldn’t find your app on Apple. Could you send a link. Thanks Chris ps I thought an advantage of speaking to a BOT was that it would be 24hrs but it seems not.”
“I was a little disappointed that the original quote given increased by £40 when I finally purchased. The delay was unavoidable as the named driver was in India and I required his NI nos. I was under the impression that quotes were lasted for at least 21 days”
“I contacted customer service, having changed my car, after not being 100% on the on-line process, after initially getting crossed wires with one of your colleagues, I had a better understanding of what to do. Having changed the details on line as per the instructions and paying in full for the new policy, I contacted customer services again and spoke with Charlotte(I think),to double check that I would get a refund of my previous policy once cancelled and the update fee would be waved as I was staying with your company. Charlotte confirmed this and offered to cancel the previous policy and sort out the refund, which I was of course happy for her to deal with. As it happened the payment and refund all went through on the same date. A big thank you to Charlotte for assisting me, brilliant customer service. I highly recommend.”
“The only complaint I have is you don’t or talk to a person,also we don’t have a printer so how do we get the documents do you send a set in the post they would be a great help
We are not happy with dealing with a robot
Can you please confirm if and when you send the documents
Anthony singleton 01206397339”
“It’s only been 24 hours since I used this company, so far so good.
The process itself was ok, could be easier by asking less questions as I had already completed all my details with ‘Compare the Market’.. I got a good deal I felt, thank you 😊”
“The application process was straightforward after switching from the comparison site. The price saved me over £200 from the renewal cost of my previous car insurance!”
“Easy to set up and lots of positive feedback . Competitive pricing that stuck - didn’t just dangle a carrot in the quote then bump up like many other companies”
