Yorkshire Care Equipment Reviews

Name: Yorkshire Care Equipment
Rating: 4.80

4.80 Rating 285 Reviews

95% of reviewers recommend Yorkshire Care Equipment

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Merchant Metrics


Shipping & delivery
delivery methods	Courier, Own Driver, Postal Service
on-time delivery	100%
Customer Service
communication channels	Email, Telephone, Live Chat

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"Very informative and helpful"

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(Yorkshire Care Equipment - Harrogate) - Posted 3 days ago

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"Very efficient with good quality products"

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Posted 1 week ago

"Excellent and speed6 service"

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Posted 1 week ago

"Very good experience"

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Posted 1 week ago

"Excellent company, professional and very experienced and qualified staff"

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Posted 1 week ago

"We purchased the Raiser chair and we and our appropriate residents couldn't be happier"

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Posted 1 week ago

"Friendly, efficient and thoughtful."

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Posted 1 week ago

"The gas strut was not replaced in the end - only the broken end fitting of it . My husband was with the fitter when this was done, and he showed him what had happened. The gas strut was not replaced in the end - only the broken end fitting of it . My husband was with the fitter when this was done, and he showed him what had happened. Very pleased with how comfortable my sister is in the chair now though !"

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Posted 1 week ago

Many thanks for your review, and I'm very sorry you didn't experience our usual level of service.

From what I understand, this was one of our chairs but had been purchased second hand from someone else. We carried out a service for the chair but the engineer involved (who is no longer with the company) unfortunately didn't notice that there was a problem with the gas strut. A subsequent visit by one of our seating assessors was booked to ensure the chair was set up correctly for the person, which was when the gas strut problem was noticed. This in turn meant that we couldn't finalise setup until the gas strut was fitted by another engineer.

So all in all, this was certainly a chapter of accidents and not a normal state of affairs, for which we sincerely apologise. We do have very detailed service documents with items to check and service, but in this instance this checklist wasn't followed as it should have been. We are confident this particular issue will not reoccur, and once again are sorry for the inconvenience caused.

Many thanks for your understanding and thanks for taking the time to review us.

Kind regards
Tristan

Posted 1 week ago

"The chair has made such an improvement to my wife's life. It is extremely comfortable and being able to adapt positions means she is well supported at the sides. Being on wheels cuts out two transfers from chair to wheelchair to bed and vice versa so things are easier for me and our Carers."

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Posted 1 week ago

"Excellent service delivered with care and dignity."

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Posted 1 week ago

"Very good service"

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(Yorkshire Care Equipment - Harrogate) - Posted 3 weeks ago

"Brilliant service , wouldn’t go anywhere else."

2 Helpful Report

Posted 1 month ago

"Profesional service with a smile😋"

1 Helpful Report