Vivid Care Reviews

4.8 Rating 455 Reviews
96 %
of reviewers recommend Vivid Care
4.8
Based on 455 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Vivid Care Reviews
Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 27th November 2023
Chris Brook
Vivid Care 5 star review on 22nd September 2023
Anonymous
Vivid Care 5 star review on 13th March 2020
Val Funnell
Vivid Care 5 star review on 13th March 2020
Val Funnell
Vivid Care 5 star review on 13th March 2020
Val Funnell
Vivid Care 5 star review on 13th March 2020
Val Funnell
Anonymous
Anonymous  // 01/01/2019
My initial enquiry for information and sugsequent order was dealt with very quickly and efficiently and arrived promptly. All very satisfactory.
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Posted 2 weeks ago
Prompt service, very efficient, knowledgeable and pleasant engineer .
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Posted 3 weeks ago
Very professional explaining everything easy delivery vivid chair set up by engineer brilliant phone manner from all involved and very understanding in health matters regarding chair
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Posted 1 month ago
Brilliant chair, all our carers say it is the best one they have ever used.
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Posted 1 month ago
Excellent from start to finish!!
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Posted 1 month ago
Excellent and very patient service from Zoe Bashforth
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Posted 1 month ago
Excellent product and good service recently, when I had to purchase a replacement part (through misuse not product failure). Pleasant, helpful and efficient staff.
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Posted 1 month ago
There aren't enough adjectives to describe the superb co-operation I experienced dealing with Vivid Care. Tentative enquiries involving Maxine were dealt with sympathetically, expertly and professionally, with no hint of pressure selling or empty promises. Our chair was delivered on time by an engineer who brought the chair indoors and made sure we knew how to use it - his insight was awesome. Well done to an exceptional UK company - the chair shouts quality and our carers oozed envy while using it.
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Posted 1 month ago
I recently bought a Liftup with a handle to raise the chair. I changed my mind and exchanged to a power lift. When I got the chair, the remote control did not work. It took a long time and effort, using the correct screw driver, to find that the battery was flat. When it was replaced the remote worked. I am now happy with the chair.
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Posted 1 month ago
Hi Cherry, many thanks for bringing this to our attention, sorry to hear about the issue you faced with your Raizer. We will investigate it further, and as a gesture of goodwill we will service your Raizer free of charge for the first year. Trust you find the device helps you.
Posted 1 month ago
I was able to have a teams assessment meeting for the provision of the Lento R/R chair for a client of mine in hospital. The subsequent quote was prompt and following my order the chair was delivered within 2 weeks, very pleased with service.
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Posted 1 month ago
Equipment excellent and delivered and installed on time. However they forgot 2 items.
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Posted 2 months ago
Many thanks for your feedback Gillian, we are really glad you are pleased with your equipment - I believe this shipment was originally scheduled in two parts due to the items coming from separate locations, I hope this was ok for you.
Posted 1 month ago
My sister has a Lento chair which needed some adjustments a very helpful young man came to do the job he was very helpful and was a first class worker. I can certainly recommend this company top class service from all departments.
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Posted 2 months ago
I bought my Lento riser recliner from Vivid Care because I had had dealings, of a smaller kind, previously and I knew they could be trusted with my ever-decreasing abilities after 60+ years of arthritis. I was not wrong. From Maxine, who dealt with my initial enquiry (always helpful and patient and friendly: never at all pushing) through the delivery guys who set it up, Natalie who sorted a service for me (probably unnecessary as nothing wrong but after over a year I wanted to be sure) to the lovely, very competent, helpful, kind young man who did the servicing, everything was good and reassuring.
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Posted 2 months ago
Booked a wheelchair service. Great technician who made it fit for purpose, and ordered futher parts for full job. Helpful office staff too! Thanks
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Posted 2 months ago
Excellent customer service from Maxine. Lots of advice given, even leant me a belt to try out before buying
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Posted 2 months ago
Great product, no useless sales patter, great price, good business practices, can't speak highly enough, will keep in touch for future purchases, highly recommended
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Posted 3 months ago
What an amazing service. Zoe contacted us to let us know the Knaresborough Road store is closing. She remembered that we had expressed an interest in a bed. My 94 year old mother and I went to the store and David was amazingly patient and helpful in Zoe's absence on holiday. He was keen that she got the right bed for her - in the same way Zoe had taken pains when a chair was chosen. We have dealt with an alternative provider for both these items and they had to be sent back. My very particular choosy mother is extremely satisfied with her current purchases
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Posted 3 months ago
Zoe was an absolute pro - understood what I needed and made it happen. Many thanks.
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Posted 3 months ago
You were great in working out what would work best for my brother. He and his carers love the new wheelchair. But the delay in the manufacture of the wheelchair was a huge problem, made worse by them not keeping us up to date with delays in manufacturing. But you did all you can to find out what the situation was.
Vivid Care 5 star review on 27th November 2023
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Posted 3 months ago
Fantastic customer service and attention to detail. Thank you!
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Posted 3 months ago
Vivid Care is rated 4.8 based on 455 reviews