How would you rate
Yorkshire Care Equipment
"Order went through fine. Staff very helpful."
"Padraig (I hope I have spelled it correctly!) was very thorough in demonstrating the hoists and we were entirely satisfied with his explanation."
"Product knowledge is good and assessment service very helpful"
"Great company to deal with. Would have no hesitation in recommending them. Super service and very friendly, knowledgeable staff."
"very helpful as usual with a wheelchair problem and battery replacement"
"We have been consistently impressed by Yorkshire Care's service, whether at Head Office or in the field."
"Only halfway through a two week rental, but arrived to find mattress had been delivered on time. Thank you."
"Yorkshire Care have given us excellent advice, support, service and a wide range of equipment over the past 5 years."
"There was no problem with the work done ✅ and the chap who came was prompt and courteous"
"As always, we found your service impeccable"
"Cancelled the wheelchair demonstration three times and so I went to another company"
Hello Mrs Brown
Many thanks for your feedback.
Unfortunately we didn’t have the particular demonstration wheelchair you requested in stock, and despite the factory promising it to be with us in good time before the appointment they then let us down on a number of occasions.
We would like to apologise for the inconvenience caused and whilst this is a bad reflection on us, in this instance it was out of our control.
Posted 1 week ago
"Your bills lack sufficient info to identify what goods or services the bill relate to."
Hello Mr Brook
Many thanks for your feedback, specific comments like this help us to improve our service.
When we are invoicing products, each product has a specific code and description; however on our system, codes for servicing can tend to be a bit more generic. I believe my colleague Jared has been in touch to ask you for your telephone number so we can discuss what improvements could be made. We can then pass this to our IT department to see if we can make some changes to how our computer system creates invoices for servicing.
I hope this makes sense and we thank you again for your valued feedback!
Posted 1 week ago
"Yorkshire Care were excellent in every way. They were clear at the beginning what was possible and the cost, speedy in arranging the date to do the work and quick, clean and efficient in carrying it out. The man who fitted the new shower was first rate.
"Very happy - excellent service."
"Excellent service, price comparable to other companies. Although the photographs in the brochure are deceiving they show cream coloured tracks when in fact they are aluminium so stand out and are quite ugly would have liked to have been pre warned."
Good Morning Mrs Brown, Thanks very much for your review, and we’re really glad you found our service excellent! On the track colour, we have studied our brochure in detail and we think because of the cream wall background it is deceiving to the eye, when in fact it is a silver coloured track. We’ll be sure to discuss track colour to other customers in future. Thanks again, and kind regards, George.
Posted 4 weeks ago
"Excellent helpful service"
"Representative was very knowledgeable about the product and gave an informed demonstration and took into consideration the needs of the purchaser. The whole experience was very caring and stress free. thankyou."
"Recently did a joint assessment with paidreg for the Silverlea Toileting sling. Paidreg was excellent in; dealing with the customers and had excellent knowledge of the product and it's application. The assessment was successful in identifying the right sling and Paidreg liased with his manager who permitted him to leave the sling based on a verbal agreement that funding would be guaranteed ! A phone call to my manager was made to confirm this and the sling was left, ready to be used. This removed the risk of using an old toileting sling that was no longer safe- a better nights sleep was had."
"Allways a helpful and friendly service!"
"Good range of equipment, with helpful knowledgeable staff."