Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.79

4.8 Rating 526 Reviews

95 %

of reviewers recommend Vivid Care

4.8

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 2nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish! I spoke with Harry initialy about a little problem that arose with our chair. Jordan arrived the following morning and rectified the problem, AND he the checked the entire chair to check that everything else was working satisfactorily - which it was! Thank you all who willingly supplied such prompt and effective service.”

Helpful Report

Posted 15 hours ago

“Everything about my recent experience with my wife's chair has been excellent. I received prompt and proficient service from Harry, (the Manager I had dealt with when I purchased the chair 6 months ago, through to the technician who arrived the following morning, at the stated time, to remedy the problem which had occurred. I think the Technician may have bene called Jonathan, (I was not at home when the visit took place). Whoever the Technician was, he not only remedied the specific problem but apparently checked over the entire chair mechanism. Please pass on my personal thanks to all those involved. I was very grateful that the interruption to my wife's care as kept to an absolute minimum.”

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Posted 2 days ago

Thank you so much for your wonderful review, Mike! We’re really pleased to hear that you had such an excellent experience with our team from beginning to end. Thanks for your kind words and I will make sure to pass on your thanks to everyone involved. Warm regards, Tristan

Posted 21 hours ago

“Vivid care have been so professional and caring from the start of my enquiries to purchase a new bed. The female person I spoke to, I do have her name, was so kind and understanding. I explained my situation and followed her advice and recommendations. I ordered the appropriate bed and having placed the order Vivid care continued to keep in touch. Delivery was made not only on the date but the time was spot on. The technicians assembled the bed and checked it was working correctly. Without doubt a very professional company that I would fully recommend. Thank you Vivid.”

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Posted 6 days ago

Thank you so much for your fantastic review, Nathan! We're thrilled to hear that you had such a positive experience with our team and that the bed is working well for you. We do work hard to provide supportive and timely service, so we're glad that everything went smoothly from your initial inquiries all the way to the delivery and assembly. Thanks for recommending us to others too - much appreciated! Kind regards Tristan Vivid Care

Posted 5 days ago

“Vivid care have been excellent. Maxine was so understanding, knowledgeable, and helpful. Customer service is excellent. The Vivid chair is top quality throughout. An engineer came and set up the chair specifically for Mum, he was empathetic with Mum as she was very anxious. After a few weeks Mum was not sure about the chair, so Maxine sent out an assessor Harry, even though Mum was in bed , he adjusted the chair, showed the staff how to adjust it too. Mum now loves the chair. It means she can stay in it without any concerns about pressure sores, and it is easy to push about the care home, in and out of the lifts and can go outside. I would highly recommend Vivid care.”

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Posted 1 week ago

Thank you so much for your kind words, Mandy! We're absolutely delighted to hear that Maxine, Harry, and the team were able to provide the support and understanding your Mum needed. It's wonderful to know the Vivid chair is making such a positive impact on her comfort and wellbeing. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience! Warm wishes, Team Vivid Care

Posted 5 days ago

“Very responsive company. Harry is a knowledgeable and proactive rep.”

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Posted 1 week ago

Thank you so much for your fantastic review, Karen! We love working with you and the rest of the team, thanks so much for your support and all you do for the community. Thanks again for your feedback and I will ensure it reaches Harry! Warm wishes, Tristan

Posted 1 week ago

“The LENTO chair is very comfortable and the staff I dealt with very helpful. However I have some concerns over the amount and cost of follow up repairs / servicing.”

Helpful Report

Posted 2 weeks ago

Hello Colin, many thanks for your message. I'm very pleased to hear that you like the comfort of the Lento chair and find our staff helpful! On your concerns about costs of follow up repairs, I've checked on this and it appears that despite your chair being just out of warranty, we have not only carried out a repair completely free of charge, but we've also serviced it too at no cost to yourselves! We'd therefore appreciate it if you could consider amending your review - thank you! Kind regards Tristan

Posted 2 weeks ago

“Prompt response to queries Good service from friendly and efficient staff.”

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Posted 2 weeks ago

Thank you for your wonderful review! We're thrilled to hear that you found our staff friendly and efficient. We truly appreciate your feedback and will share it with our team! Warm regards, Team Vivid Care

Posted 2 weeks ago

“My brother absolutely loves his new rise/recliner chair. The customer service, empathy and understanding of peoples needs are outstanding. Wouldn't hesitate to recommend at all.”

Helpful Report

Posted 2 weeks ago

Thanks so much for the lovely review, much appreciated! We really do care about making a difference and making people comfortable again so it's certainly nice to hear that that comes across! Thanks again for letting us know, we'll pass your feedback to the team. Kind regards, Tristan

Posted 2 weeks ago

“On my initial contact with Vivid I found them so helpful. I explained my son’s situation and his disability and found Vivid were so understanding. The bed which we agreed on was identified by Vivid to be the one required to suit my son’s needs. A date was selected for delivery and installation. I had two telephone calls prior to that day to let me know everything was arranged with the installation crew. Delivery and installation was as arranged and the technician fully explained the operating procedures. The price of the bed was a very fair price and I am pleased to say that bed is everything my son needs. A very professional, caring and understanding company. They deserve a 5 star rating.”

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Posted 3 weeks ago

Thank you so much, Les, for your lovely review! We are really pleased to hear that our team was able to assist you and your son in finding the right bed for his needs. Your kind words about our understanding and professional service truly mean a lot to us. We’re glad the delivery and installation went smoothly and that the bed is working out well for you both. Wishing you both all the best! Warm regards, Team Vivid Care

Posted 3 weeks ago

“Your products are overpriced and not sturdy enough”

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Posted 3 weeks ago

Hello Brian, I've looked into this and it appears that a 2 point belt that was originally supplied free of charge from us broke on the plastic clip. You ordered a new one from us but then decided to cancel this order and buy a belt from elsewhere, hence we refunded all monies. These plastic clips are on all 2 point belts from all suppliers and are used on many different products both inside and outside of the healthcare industry (eg. on lifejackets). Unfortunately if there is substantial and sustained pressure on these clips then occasionally they can break. We have looked into alternative materials but the plastic is used to allow the clip to flex in and out of the buckle, so it's difficult to come up with a different option. I trust this makes sense and thanks for sharing your feedback with us, we are continuing to look at other options. Warm regards, Team Vivid Care

Posted 3 weeks ago

“After helpful discussion and advice from your team I purchased an Opera electric profiling bed. The delivery was swift, professional and friendly. The bed I find to be a high quality product and excellent for all my requirements. Very happy with your service.”

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Posted 1 month ago

Thank you so much for your review! We're really pleased to hear that our team was able to assist you in finding the perfect electric profiling bed for you. It’s great to know that the delivery experience met your expectations and that the bed is serving you well. Best wishes, Team Vivid Care

Posted 3 weeks ago

“We ordered a replacement cushion and leg rest motor for Connor's lento care chair which is about three years old now, it was quick an easy to get a price and delivery was quick. The man that delat with my order was polite and helpful.”

Helpful Report

Posted 1 month ago

Thank you for the fantastic review, Connor! We're so glad to hear that the ordering process for the cushion and leg rest motor was quick and easy for you. Our parts and service department do a great job, so we'll certainly pass on your comments to them. Best wishes, Team Vivid Care

Posted 3 weeks ago

“Arranged our Raizer Liftup annual service easily, via email, with the Vivid Care After Sales Team. Engineer was arranged to come the following week, when he carried out the service and very helpfully provided a demo whilst he was with us.”

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Posted 1 month ago

Thank you so much for your wonderful review! We're delighted to hear that you found the process of arranging your Raizer service easy and efficient. It's great to know that our engineer was able to provide you with a helpful demonstration during the visit - they do certainly go above and beyond! Best wishes, Team Vivid Care

Posted 3 weeks ago

“I always get seen to straight away when I ring up(I'm Oswald's sister who sorts the chair ,) the whole company right from the rep Harry through secretaries and engerneers are always helpful and pleasant and totally understand what I's going on if patient having bit of a time and have to wait .”

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Posted 1 month ago

Thank you so much for your fantastic review! We are thrilled to hear that our team, from Harry to the engineers, provide you and your brother with the support and understanding you need. Warm wishes, Team Vivid Care

Posted 3 weeks ago

“Relatively quick resolve to rectify the problem with my husband’s Lento chair. Friendly responsive staff.”

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Posted 1 month ago

Thank you for your review! It's always our goal to provide friendly and responsive service, and we're glad to know we met your expectations If you need anything else, please don't hesitate to reach out! Warm regards, Team Vivid Care

Posted 3 weeks ago

“Very friendly & efficient and met all our needs/”

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Posted 2 months ago

Thank you so much for your kind words, Elizabeth! We’re delighted to hear that you found our team friendly and efficient. Meeting your needs is our top priority, and it’s wonderful to know we could assist you. Your feedback means a lot to us! Warm wishes, Team Vivid Care

Posted 3 weeks ago

“I thought I had already written one? Everyone very helpful & paid attention to all the detail”

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Posted 2 months ago

“My husband was confined to bed and needed support sitting, it was suggested I asked Vivid Care for an assessment, this was quickly arranged and thorough and caring. I found your staff efficient and helpful at all times and the Lento Neuro chair has been beneficial to my husband, he is now able to spend a increasing amount of time out of bed and to sit comfortably. Thank you!”

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Posted 2 months ago

“He came out and serviced and repaired 2 of the Razier for us also whilst here he had a look at a chair that I recently got new arms for we both noticed that the replacement arms wouldn't fit so he took photos and went back to his work place to report what he found.”

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Posted 2 months ago

“The Vivid Care engineer came to set up mum’s chair and provided care home staff with a demonstration. We’ve also had a successful video call to assist with a repair. On both occasions, everyone got the support they needed and found the engineer extremely helpful. Thank you for this great service!”

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Posted 3 months ago

Vivid Care is rated 4.8 based on 526 reviews