“Scam company.
The clothing comes and is awful quality, not as shown in the pictures, and the stitching came lose just from trying it on.
When you try to contact them to return and get a refund, they refuse.
The "only option" is to keep the clothing (even though it's too appalling to wear because they don't want to pay for postage) and receive 10% of the money back.
After days of arguing they said returns are not possible and the clothing I ordered was exempt in their terms and conditions (?!?)
They've gradually increased the offer of the percentage of money back but still won't give me a full refund despite the clothing not being as described and being poor quality.
I'm hoping PayPal will help me out and I won't use Zaful again.”
“Bought clothes. No tracking # no emails. Still hasnt arrived. Basically a fraud brand and would 100% never purchase an item from here ever again... Bexause it wont show up at your door.”
“Order about $149 worth of items since the 24th of August and as if today the 6th of November I still haven’t received my package. They told me twice to check with my local post office which I did but they haven’t received anything either. The tracking update has been showing “Airlines Departure” since the 31st of August & now they’re telling me to be patient like 3 months isn’t enough patience I’ve had for a package that should’ve been delivered since September. Save yourself the stress and don’t order from them.”
“Chinese rip off artists. They misrepresent their products and when you try to return them they try to offer you a discount or a fraction of what you spent or return items to China. It's a scam.”
“If I could give this company a 0/5 stars for a review, I would. I bought 50 dollars worth of clothes and after 6 months I still haven't received a package. Customer service is a joke, only giving you access to some sort of "online tickets" surely operated by bots. No cellphone number, nothing. They have told me nothing but to "remain patient", but after 6 months? Really? If I could I would definitely sue this company.”
“Please do not waste your time or money ordering anything from these con artists. My daughter has finally been refunded her money £146 after 4 months thanks to PayPal. She never received her items as she refused to pay a further £60 duty which was not mentioned prior to placing the order. Zaful continually sent a template with a generic response refusing to a full refund, and only offered to refund £15 as settlement . I would advise anyone who has been scammed by this company who made a payment to them via PayPal to contact them again as PayPal are now aware of their malpractice and fraudulent activity. They are currently under investigation.”
“Dear customers, this is about item:
"Double Breasted Notch Lapel Tunic Coat - Red S"
First of all and most important, the 'coat' I have received after 4 months of delay, it's absolute failure.
Instead of COAT I received a tracksuit or a fleece t-shirt! Totally terrible and dissapointed.
Aftet this, I would reccomend don't buy anything online if there is no picture of people who received it and posted picture with the item, where you can check and convince IT IS how it looks like online and how you think and want.
Dear Zaful, drink an amazing beer for my thin, tracksuit Coat for 25€. Thank you for fake pictures and no review item.
God bless you. 🙏🏼”
“my package hasn't came and its been more than two weeks also it doesn't let me log into my account to track my order and I spent well over $60 for clothes I am in need of.”
“Zaful has some of the best customer service going, anytime I have had a issue with sizing or an item having a manufacturer defect they have refunded me my money plus any points used at point of purchase. The clothes are of good quality and sizing is usually always bang on.”
“My son ordered clothes from zaful that did not fit. So he paid $15 to return clothes. Zaful did not provide a return labels. After mutiple times of them trying to give me store credit. They returned money to my card. They say customer service is there top priority and it's NOT they also say easy returns. Well they said they will pay 30% back of paying for return label. Well in order to get money back for return label the only way they would do it is if I open a pay pal account. After telling them over and over I do not have nor want a pay pal account. Could they mail payment to me or return to card. THEY WOULDN'T. Only insist on me opening up a pay pal account to get my money back for return label. HORRIBLE CUSTOMER SERVICE AND CHEAP CLOTHES. DON'T RECOMMEND!!!!!!!”
“I ordered $60 worth of clothes and never received my items. Zaful customer service was a joke, blamed it on the Courier and refused to refund me, I never received my items and they only gave me a $10 credit. I will never order from there again so the credit is useless.”
“Had to return items and after a month I'm still waiting for them to refund my items, one of the worst customer experience interactions I've ever had, extremely rude, unknowledgeable and unhelpful representatives. Make sure you save your tracking number or returning items will be a nightmare!”
