Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.60

2.6 Rating 1,011 Reviews

40 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a top from a London Zara shop, however on my return home I realised the top was unsuitable for the person I bought it for. I contacted Zara by email asking them if I could return the item by post for a refund as I do not live near a Zara store. This was the start of very lengthy ‘communication’ with this company that was one of the most infuriating, mind-numbing and soul destroying things I have ever wasted time doing, in fact at times I actually laughed in despair at some of their ridiculous, incomprehensible ‘replies’. Their first reply asked me to visit a store to discuss with a manager, this after me explaining I do not live near a store, hence the request for a postal return. This reply popped up numerous times throughout my communication, along with some replies just stating their web page address. It went on and on and on. There is a clear lack of English language skills by whatever creatures they employ to answer emails, and in the end I had to use one syllable words in short sentences to get my questions answered, and I am not exaggerating. The emails back and forth took over two months to eventually sort out, and I did eventually get a full refund, after they initially tried to refund me £10 less than the amount in question. Following this debacle, I put together a copy of the communication and sent it to the UK managing director – Inigo de Llano - asking for his comments. To date he has not bothered to give me the courtesy of a reply. The customer service of this company is appalling, and it does not deserve to continue trading.”

Helpful Report

Posted 11 years ago

“regular shopper of Zara, not anymore, totally ignorant and stuck up staff who make their own rules up as they go along, full of lies and arrogance, disgusting and appaling customer experience @ the Leicester Highcross store”

Helpful Report

Posted 11 years ago

“Zara uses this company called Hermes for deliveries which is totally crap. No intimation before delivering .It has been 9 days ,and have not received my parcel yet. There is no contact number of the courier services and you have to call zara for it and zara tells you that it takes them 24-48 hrs to get in touch with the parcel company ( in this age??). Tracking information is rubbish...will never order online again from zara...”

Helpful Report

Posted 11 years ago

Zara is rated 2.6 based on 1,011 reviews