Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 989 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received an email saying that my ordered had been signed for and delivered however it hadn't and it is not with any of my neighbours and it's going to be 1-2 days before I hear back from the to see where my order is”

Helpful Report

Posted 8 years ago

“My 83 year old mom and my aunts were stranded and neglected at Zara Paris today. I was on a wedding trip for my niece. We were at Zara Paris Champs Elysee store and my wallet with $500 and 551 cash and all my credit cards and US drivers license was stolen from my handbag at Zara. I asked the security and they DONT SPEAK ANY ENGLISH and they are so indifferent. I looked around the store for my wallet. I asked for the manager and I was with my 83 year old mom and her 60+ year old 4 friends. Nobody at ZARA Paris tried to help. I am stranded in Paris with No money no credit cards. The store checks bags when people enter but they don't care if something like a theft happens in the store. Which we found out was EVERYDAY. So I cancelled all credit cards and I asked all Zara security and manager. They didn't help. I went to the police and filed a report. The police will check the cameras and will see that THE POOR SECURITY inside the Zara store. And how my 83 year old mom and her old friends and I were left with NO HELP AT ZARA. Horrible customer service and horrible security. Anyone can come with a knife even to steal or stab anyone. It's unacceptable in the US this type of service you would get better service at Mcdonalds in USA”

Helpful Report

Posted 8 years ago

“Every time time I shop at Zara in London the staff are rude and patronising. Consistently! I don't experience this in any other high street chains. Staff are the first point of contact a customer experiences of your brand, I refuse to shop in Zara now.”

Helpful Report

Posted 9 years ago

“Customer service at the Buchanan St. Glasgow. branch was appalling and disrespectful. This is one customer who will not be going back.”

Helpful Report

Posted 9 years ago

“I purchased a top from a London Zara shop, however on my return home I realised the top was unsuitable for the person I bought it for. I contacted Zara by email asking them if I could return the item by post for a refund as I do not live near a Zara store. This was the start of very lengthy ‘communication’ with this company that was one of the most infuriating, mind-numbing and soul destroying things I have ever wasted time doing, in fact at times I actually laughed in despair at some of their ridiculous, incomprehensible ‘replies’. Their first reply asked me to visit a store to discuss with a manager, this after me explaining I do not live near a store, hence the request for a postal return. This reply popped up numerous times throughout my communication, along with some replies just stating their web page address. It went on and on and on. There is a clear lack of English language skills by whatever creatures they employ to answer emails, and in the end I had to use one syllable words in short sentences to get my questions answered, and I am not exaggerating. The emails back and forth took over two months to eventually sort out, and I did eventually get a full refund, after they initially tried to refund me £10 less than the amount in question. Following this debacle, I put together a copy of the communication and sent it to the UK managing director – Inigo de Llano - asking for his comments. To date he has not bothered to give me the courtesy of a reply. The customer service of this company is appalling, and it does not deserve to continue trading.”

Helpful Report

Posted 10 years ago

“regular shopper of Zara, not anymore, totally ignorant and stuck up staff who make their own rules up as they go along, full of lies and arrogance, disgusting and appaling customer experience @ the Leicester Highcross store”

Helpful Report

Posted 10 years ago

“Zara uses this company called Hermes for deliveries which is totally crap. No intimation before delivering .It has been 9 days ,and have not received my parcel yet. There is no contact number of the courier services and you have to call zara for it and zara tells you that it takes them 24-48 hrs to get in touch with the parcel company ( in this age??). Tracking information is rubbish...will never order online again from zara...”

Helpful Report

Posted 10 years ago

Zara is rated 2.6 based on 989 reviews