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Ziffit Reviews

4.0 Rating 1,616 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,616 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
both courier and drop of service worked very well
Helpful Report
Posted 2 years ago
Thanks for your review!
Posted 2 years ago
flawless rapid service from scanning collecting and being paid (as always)👍😀.from your long serving ziffiteer.
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Posted 2 years ago
Thanks for your review!
Posted 2 years ago
Fantastic company for recycling your unused/read books lying around and you get paid too. So easy just download your ISBN number on back of book and Ziffit will tell you if they would like them or not. Once you have finished your trades box up and wait for courier to arrive! And then a few days later pennies will appear in your bank account. Highly recommended.
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Posted 2 years ago
Thanks for your review!
Posted 2 years ago
Easy to use and quick payment. Also acknowledgement of recept of order
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Posted 2 years ago
Thanks for your review!
Posted 2 years ago
Well to be honest, using Ziffit really stressed me out. The scanner didn't always work and they refused an awful lot of stuff and only gave pennies for what they did take. Then two items were said to be not usable, so I didn't get all the money I was supposed to get.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
It helps a local charity raise invaluable funds so that children can receive education, food and hope for the future. Thank you!
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Posted 2 years ago
Thanks for your review!
Posted 2 years ago
Had a lot of books and CD’s they didn’t want and only offered pence for the stuff I had they did want.
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Posted 2 years ago
Hello, Our Ziffit algorithm is designed so that we accept items that have the most chance of finding your stuff a new home and being enjoyed and loved by somebody else. Thanks, Ziffit.com
Posted 2 years ago
Appalling. I have sent three batches of books and I am still waiting for payment for the first batch with the status of the other two unknown. I contacted customer services who take 24-48 hours to answer the most simplest query and to date they have not been able to prove (i.e paypal reference ID) that they have issued payment to my paypal address. I have sent a letter before action today as I will pursue them through the claims court.
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Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
we have a big issue with driver not turning up in the last 3 weeks i had to report this 4 times very annoying on our work load.
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Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Not able to use Promo codes because the box to put it in does not appear. Cancelled the trade and started again but it still did not appear. Followed instructions but the trade has to be completed before the promo box is supposed to appear and by then it is too late to apply it. Then the original books were not accepted any more. Still waiting for payment a week later. Collection service worked well.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
A very efficient service - easy to use
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Posted 2 years ago
Thank you for your review!
Posted 2 years ago
1 book - the most expensive from my trade has not been credited - this has happened twice now and I will not be using again
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Good collection and quick payment
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Posted 2 years ago
Thank you for your review!
Posted 2 years ago
Very disappointed. Dealt with them before without issue. This time they stated they haven't received items which i know were packed in the box which was collected by the courier in the usual way. It then took them 12 days to initiate my payment. It was only after I queried it did they send the money. I asked them what has happened to the items they say weren't received as I know full well these items were packed in the box but I've still not had an explanation. I feel like I've been ripped off.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
I have used Ziffit several times and been happy with the service but this last trade was disappointing. I got less than the offer price as it said 2 books were not received. They were sent, I tick them off a list as I pack them in the box. Also rejected 2 books, fair enough for one which may have been too old but the other appeared to be a hardback in reasonable condition. Not had an issue like this before with Ziffit.
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Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Why is it that every time I Close a trade I receive a message with an improved offer/bonus. Most disappointing and does nothing to convince me that Ziffit is the leader in this field.
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Posted 2 years ago
Hello, The promotions on offer are completely random as to when they are sent out - feel free to cancel your trade and you can apply to offer should you wish. Thanks, Ziffit
Posted 2 years ago
Not receiving labels by email--- whyyy??? Weight of box too light border to home Collection I am not home and can't wait all day for collection Inpost slot always full for days so I have to come back with boxes
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
App simple to use, collection on time by courier, paid in couple days. Great service. Have used a few times and will continue
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Posted 2 years ago
Thanks for your review :)
Posted 2 years ago
great to do business with Ziffit.
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Posted 2 years ago
Thanks for your review :)
Posted 2 years ago
I was told half the books I sent weren’t received. Strange that it happened to be the most valuable ones. I checked each one off as I packaged them and know for certain they were all there. I sent in a complaint and just got a generic response that I can see everyone gets having looked at other reviews. A con. Steer clear.
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Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Ziffit is rated 4.0 based on 1,616 reviews