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ZIPTRANSFERS Reviews

4.7 Rating 8,996 Reviews

93 %

of reviewers recommend ZIPTRANSFERS

Company Reviews

4.7

Based on 8,996 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I already justed Ziptransfers several times but this time there was no one waiting for me. I waited for 15 minutes to call the emergency number and they told me he was already been there and left already. They told me to wait and they will send the driver again. After again 30 minutes no one was there. Again I called the emergency number and they told me again that he was on the airport, not thrue! After 1 hour and 20 minutes waiting an other driver who works on the same way (maybe together with ziptransfers) took me with him to the hotel, I was very disapointed in the service from ziptransfers”

Posted 5 years ago

“The journey from the airport to our hotel in Marbella was up to the usual fantastic standard. The journey back from the hotel to the airport was the complete opposite! The driver had aircon on but we could not feel it at all and for some reason we both felt a pressure build up in our ears like when you take off in a plane! we arrived at the airport hot and with headaches!! We use and have used Zip Transfers without an issue 4 times a year for the past 3 years or so and everything is fantastic normally. We recommend you to friends and family as we think the service is great , Normally!! Hopefully this was a one off and the next time we use you in July (Alicante to Benidorm ZIP222177ALC) things will be back to normal.”

Posted 5 years ago

“Our transfer back the airport was more than 30 minutes late, a minibus had been booked and 2 taxis showed up and we then had to pay an extra €4 per car for the motorway toll”

Posted 5 years ago

“I HAD BOOKED FOR 8 PEOPLE AND VAN THAT TURNED UP WAS OK,JUST NOT UP TO YOUR USUAL STANDARD.ON THE RETURN TRIP IT WAS TWO TAXIS,I COULD HAVE GOT TAXIS FROM IN FRONT OF THE HOTEL.PART OF THE GROUP NORMALLY JUST GET A TAXI FROM THE AIRPORTAND BACK BUT I PERSUADED THEM TO USE YOUR COMPANY INSTEAD AND THEY ENDED UP IN A TAXI.”

Posted 5 years ago

“The driver was allocated a vehicle type he had never driven before and was unfamiliar with the layout of the controls, or how to start a diesel car properly. Not all headlights were in working order, thus endangering other road users and ourselves. As a result, we did not feel safe during the journey. The driver did not inspect the car before leaving, otherwise would have noticed the broken lights. We will not be using your service again. We will not be recommending your service to anyone.”

Posted 5 years ago

“The driver was about 20 minutes late even though the flight was delayed by about 45 minutes. I had to call the central number. This is the second time that this has happened in Lanzarote”

Posted 5 years ago

“The driver was slightly late but was very rude and drove extremely fast even though we told him we had lots of time to get to the airport!”

Posted 5 years ago

“we were waiting at the airport without sending any message to us, we have to call them to get some answer”

Posted 5 years ago

“Arrived at Cologne Bonn Airport but nobody their to meet us. Had to phone head office in Spain to sort out a driver.”

Posted 5 years ago

“After nearly 30 mins wait told to make our own way to the airport as there were problems with your local operator. Luckily we made it just in time. Cost us 15 Euro more, cost us a lot of stress, worry, and waiting in a street for 45 minutes. As compensation offered 15 Euro. How kind and considerate. NOT.”

Posted 5 years ago

“Driver not present at faro airport on our arrival ,was about 15 minutes late. Driver was also late for pick up at hotel.”

Posted 5 years ago

“Journey there was comfortable in a vehicle suitable for 4 people and luggage but the return journey was a much smaller car and quite cramped for us. Plus the guys on the way out dropped us and left us at completely the wrong address so a further taxi was required.”

Posted 5 years ago

“On arrival to arrecife we were kept waiting an hour for our party of 6 transfer to our hotel, which was very disappointing”

Posted 5 years ago

“The driver who was picking us up at the airport did not have a notice with my name on so I had no idea who he was. It was only after waiting 15 minutes for him to arrive, that I phoned his number, and he was standing there all along.”

Posted 5 years ago

“Whilst our journey from the airport was good our return trip was not. Our pre-paid taxi did not turn up and when we rang the emergency number we were told our trip had not been scheduled and we should find our own way back to the airport despite us not being able to speak German. We also had to pay out another €100 which luckily we could scrape together. The whole experience was very distressing.”

Posted 5 years ago

“picking up for the return journey to the airport you were 40 mins late which meant we were at the back for checking in which took us over 1 hr 30mins so will not use you again”

Posted 5 years ago

“No one at airport to meet us. We had no delays so no excuse.”

Posted 5 years ago

“For the return journey we asked to extend our pickup time. Was told isn't possible. Then rushed back to make original time then the driver didn't show up. 3 phone calls later somebody arrived 50 mins late....we made our flight OK but it was a stressful experience.”

Posted 5 years ago

“Taxi a bit shabby. No cheaper booking in advance. Paid €36. Could have got a taxi for €30 at the airport so it cost 20% more. Don't book ahead. You don't get it cheaper. It worked out more expensive.”

Posted 5 years ago

“Waited 30 minutes for driver. I had booked a car but when the vehicle finally turned up it was a slow minibus”

Posted 6 years ago

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ZIPTRANSFERS is rated 4.7 based on 8,996 reviews