Smile.io helps ecommerce brands turn one-time buyers into regulars with points, referrals and VIP tiers.
Rewarding reviews gives customers a reason to share their experience. With REVIEWS.io connected, customers earn Smile.io points for every review, with extra points for photos, and spend them on their next order.
"I’d say loyalty and rewards are more important than discounting. If you can successfully build a brand loyalty program that truly gives value to customers, it drives your lifetime value up and increases your profitability, whereas discounts are a way of sacrificing margin to try and convince people to shop with you. While discounts may get people through the door, rewards really build an ongoing relationship."
The REVIEWS.io and Smile.io integration awards Smile.io points when customers leave reviews. You choose the actions that earn points, including product reviews and product reviews with a photo, so you can reward photo reviews more.
Photo points count when the photo is added on the first submission; edited reviews don't earn extra points.
Available on REVIEWS.io Start-Up, Grow, Plus, Launch and Launch Plus, with a paid Smile.io plan. To connect, go to Integrations > Smile.io in REVIEWS.io, authorize, then add the review actions in Smile.io. The integration is built and supported by REVIEWS.io.
Give customers Smile.io points automatically when they leave a review. Connect under Integrations > Smile.io in REVIEWS.io, authorize, then add the review actions in Smile.io. Available on REVIEWS.io Start-Up, Grow, Plus, Launch and Launch Plus with a paid Smile.io plan. The integration is built and supported by REVIEWS.io.
Offer extra points for reviews that include a photo. Add a separate Smile.io action for product reviews with a photo so they earn more than text-only reviews. Photo points only count when the photo is added on the first submission; edited reviews don't earn extra points.
Let customers spend review points on their next order. Points earned for reviews go into the customer's Smile.io balance, ready to redeem on the rewards in your program, which helps turn a first purchase into a second.
Help reviewers reach higher tiers and better perks. If your Smile.io VIP tiers are based on points earned, the points customers earn for reviews count toward their next tier.
Pair with REVIEWS.io Auto-Generated Replies to answer the extra reviews rewards bring in. Auto-Generated Replies help you respond quickly as review volume grows, and the AI Summary Widget sums up what customers say on your product pages.