DO NOT BUY THIS!!! I was with them for over 4+ years. Had a panel issue at the start of Feb 2024. In the space of 27 days, I had 6 engineers booked in (as of which they all cancelled last minute with no explanation, and I only realised because I had to call the company). After weeks of back and forth, I decided to shut my account. I was emailed on the 27th Feb and told my account would be shut down and a refund of Feb would be given to me. We are now on the 19th March, and no refund has been provided. The alarm system started to make beeping noises today (after my contract has already ended). I called and asked if there was a way to stop this from happening. I was simply told that because I no longer pay for a contract, it wasn't their problem and I had to contact a different electrician in the area. Needless to say, the panel had been dismantled. Do NOT touch this company.