YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 1,879 Reviews
94 %
of reviewers recommend YES Group | Yes Medical, Astir, Footmedics
4.7
Based on 1,879 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read YES Group | Yes Medical, Astir, Footmedics Reviews

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

I've felt most phone staff feel like they don't really care about your concerns or give reassuring answers. I've had a few problems with orders in the past, and it sounded like it wasn't their responsibility.
Helpful Report
Posted 5 hours ago
Really helpful staff over the phone
Helpful Report
Posted 8 hours ago
Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!
Posted 7 hours ago
We were very happy with Renanta and she solved our query quickly. The problem was that the wrong size brace was in the wrong box. We tried on a large shoulder support for our patient an it was a little tight so we ordered the next size up , and when it came it was exactly the same size. We placed them on top of each other and there was no difference. Renanta helped send another larger one to us
Helpful Report
Posted 1 day ago
Thanks for your four stars! I'm so sorry that all that happened to you. If you wish to reach out for any other assistance or to just speak to one of our team we'll be here. We'll inform the packing team to make sure this is resolved so this doesn't happen to you again. We hope you love your new products, and have a fabulous rest of your day!
Posted 8 hours ago
Very helpful and efficient
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Posted 1 day ago
Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!
Posted 1 day ago
Elizabeth is very efficient and helpful as usual
Helpful Report
Posted 1 day ago
Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!
Posted 1 day ago
Elizabeth was incredibly friendly , helpful and patient with me . I travel globally and would say that she has provided the very best customer experience that I have had
Helpful Report
Posted 3 days ago
Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!
Posted 1 day ago
Brionjy was able to help with an product that was not found on the web site.
Helpful Report
Posted 5 days ago
Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!
Posted 5 days ago
Very efficient and process very easy.
Helpful Report
Posted 6 days ago
Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!
Posted 6 days ago
Great company to deal with. Very good range, prices & fast delivery. Wonderful customer setrvice as well.
Helpful Report
Posted 1 week ago
prompt to answer phone, listens well, answers questions, courteous, cheerful, kind and remembers who you are, continues to give the best service as she always has over many years. Thankyou, we are grateful for her assistance.
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Posted 1 week ago
Thank you for this lovely review and rating!! We truly appreciate your feedback and are so delighted to hear that you found our service to be fast, friendly and excellent. We look forward to working with you again soon!!
Posted 1 week ago
Wrong bed sent to me
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Posted 1 week ago
Elizabeth was great to deal with
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Posted 1 week ago
Thank you so much for the 5-star review! We are so glad to hear you are happy with the level of service we provide, the quality of our products and the lightning-fast speed of our delivery service. We always aim to take good care of our customers in all aspects of their order placement, packing and delivery. We hope to work with you again shortly! :)
Posted 1 week ago
Fast and reliable delivery of quality products. Happy customer!
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Posted 1 week ago
Bree was amazing to deal with, efficient, friendly. thanks.
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Posted 1 week ago
Thank you for this AMAZING review! We are so excited to hear how happy you have been with our service and our products. Your feedback is greatly appreciated and valued by everyone here at Astir! We also look forward to working with you again soon!
Posted 1 week ago
very helpful
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Posted 2 weeks ago
Thank you for this lovely review and rating!! We truly appreciate your feedback and are so delighted to hear that you found our service to be friendly and excellent. We look forward to working with you again soon!!
Posted 1 week ago
customer service was good
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Posted 2 weeks ago
Thank you for this AMAZING review!!! We are so excited to hear how happy you have been with our service and our products. Your feedback is greatly appreciated and valued by everyone here. We also look forward to working with you again soon!
Posted 2 weeks ago
Very quick solution offered by the admin with a kindness when I made the mistake by ordering wrong sized item. She offered delivery guy to picking up the wrong item back.
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Posted 2 weeks ago
Thanks so much for your lovely review! Here at Astir, we like to live up to our name by creating an easy-to-use ordering system, with helpful customer service. So, it's amazing to know we were able to provide this for you! We hope you get plenty of use out of your new products. It was so great working with you and we look forward to your next order!
Posted 2 weeks ago
Very good service, the device is incredible. 10/10.
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Posted 2 weeks ago
Wow! Thanks for your amazing review. We really appreciate it. Here at Astir, we take great pride in our open communication and accessible customer service team, who are always eager to help. So, it’s great to hear we were able to provide amazing customer service and go above and beyond for you. We try to do this with each order! We really appreciate you choosing Astir for your physio equipment, and we hope to have the pleasure of working with you again soon.
Posted 2 weeks ago
Quick and efficient in helping with my enquiry.
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Posted 2 weeks ago
Thank you for this AMAZING review!!! We are so excited to hear how happy you have been with our service and our products. Your feedback is greatly appreciated and valued by everyone here at Astir! We also look forward to working with you again soon!
Posted 2 weeks ago
Always polite, efficient and knowledgeable
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Posted 2 weeks ago
Thank you so much for the 5-star review! We are so glad to hear you are happy with the level of service we provide, the quality of our products and the efficiency of our delivery service. We always aim to take good care of our customers in all aspects of their order placement, packing and delivery. We hope to work with you again shortly! :)
Posted 2 weeks ago
YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 1,879 reviews