Installed back in September and allowed the first two weeks for it to settle down (still not settled after three months). Forgot the number of times Ive been told it will be fixed in 48 hours but could take longer. Trouble is they dont know what the problem is. I have an email that says I will be compensated until the issue is resolved. One month was credited then received a phone call asking if the issue was resolved to which I said no, this didnt stop them taking the next Direct Debit and sending a notification for Januarys payment. Direct Debit cancelled at Bank, then bombarded with emails for cancelling it. Pity they cant answer the phones and fix the issues as quick. Now had enough and arranged a fresh provider. Will be seeking a refund of payments made and compensation for all the inconvenience. If this Company are receiving government funding for rolling out fast fibre, its time it was stopped.