Ordered two pairs of shoes in May with a delivery date in June, got one pair and a message the other pair would be delayed. 3 MONTHS later I emailed BrandAlley asking for an update on the item. They then replied stating that the item was unavailable due to the supplier and issued a refund immediately. Bit perplexing that they only informed me of this when I contacted them. If I'd forgotten would I have got my money back? The cynic within doubts it. I also got a voucher for £10 applied to my account for the inconvenience. Giving them the benefit of the doubt I ordered 3 items and used my voucher. Got items quickly but one was incorrect. Contacted BrandAlley immediately who passed it on to 'head office' almost a week later there was no further contact. I have contacted them again today to complain further, they came back to me with this; 'Please accept my sincerest apologies for the delay within my response. I have been in touch with head office and sadly we are unable to source a replacement for you as the stock is no longer available to us. Please state a day Monday to Friday that you will be available to collect the incorrect item? We are sincerely sorry for this inconvenience.' Today is Tuesday, do they mean this week or next? Monday to Friday is rather limiting for most full time workers. No mention of a refund for the item I haven't received. Have now emailed back yet again asking for clarity on this but have totally lost all faith in this company. Won't be shopping with them again, suggest you don't either!