Courier failed to collect my parcel & somehow I’m the one that’s incurring charges?! Person waited for 45mins after the collection window & nobody arrived. Terrible customer service - no number easy to find, live chat function wasn’t available. Ended up having to pay £10.58 to reschedule, which I understood would be refunded by the courier. See attached screen grab from email. Now ParcelHero are telling me that they can’t refund the amount I am owed & when I replied to challenge further & my email has now bounced back. Awful, awful, awful. Total con & a waste of time, money & effort. Avoid like the plague.