Usually when you pay cheap you get what you get, but this was beyond expectations! Sent a parcel from the UK to Italy: firstly it took more than 2 weeks to arrive, upon delivery the carrier asked to pay additional customs duty and delivery fee (double what was already paid to Parcel Hero), and cherry on the cake the content (a camera) of the parcel got STOLEN and replaced with some trousers!!! Customer service is available only via email (...) that after 2 weeks of back and forth offered 50£ refund (their maximum liability!!!!) and challenged my allegation after all pictures and proofs of the scam! Unbelievable - NEVER AGAIN