I posted a Motherboard through Parcel Hero to be repaired in Canada on the 19th of August 2022. Because the Motherboard had to be repaired I contacted HMRC Customs and Excise to get the appropriate numbers to exclude import and export duty Parcel Hero then sent it through Landmark Global who in turn sent it through the Canadian Post Office to Gigabyte Canada When the Canadian Post Office delivered it to Gigabyte Canada they tried to charge Gigabyte Canada $200 for some reason that Parcel Hero refused to tell me why? Gigabyte Canada refused to pay and at no point did Parcel Hero tell me that I had to pay this money or even what the $200 was for. I had already paid Parcel Hero that money to have the Motherboard delivered this was an additional fee. So from the 27th of August till the 10th of December, the motherboard was held in Canada and undelivered and unrepaired to Gigabyte Canada. I in the meantime had to buy another Motherboard for £850 because Parcel Hero cost my multiple businesses money due to them taking 4 months to return the unrepaired motherboard this, in turn, required me to spend £3,700 on new CPUs. Finally, I got the Motherboard back unrepaired and Parcel Hero then took more money off my credit card for the unrepaired and undelivered motherboard to be returned to my business. I will now have to resend the motherboard to get it repaired but definitely not through Parcel Hero.