If you want terrible service and stupid cancellation charges, use ParcelHero.I'd rate this provider 0 stars if I could. Absolutely horrible experience. Booked a delivery for a customer and paid £32. Stayed home all day waiting for the driver and nobody comes to collect my parcel. Parcelhero informs me that the driver came at 2:32 but nobody called me or rang the bell. I took my parcel to drop it off at the Post Office and they won't accept it without any labels and ParcelHero refused to help me with this while I sat red-faced at the post office. Customer agents take forever to respond and are no more useful than the information on the website. Nobody to talk to on the phone to resolve my issues. On top of it, I have to pay a £9 cancellation charge because that's their policy, even though nobody came to collect my parcel. So I'm actually paying for nothing literally. Received no courier service, no assistance and no resolution but I have to pay. Talk about daylight robbery. Absolutely appalled and disgusted by the service. Will never use this service again. Would rather drive 12 hours to drop off a parcel myself than deal with this again.