Such a terrible experience. So many initial issues with booking confirmation, labels not generated, delays in response, confirmation of bookings not received and yet their third party courier UPS still turning up onsite, additional fees due to their errors. THEN to be told I had to pay 530 euros in customs fees - ParcelHero refused to explain why, UPS refused to help, I had to contact customs directly to get any response! All over Christmas! I was then told the package had been entered by ParcelHero as a "commercial' shipment and I should have had no VAT/Tax fee. I still got charged a 60 euro amendment fee to fix the issue with customs. ParcelHero refused any responsibility - accused me of filling out the form incorrectly, which is preposterous. I was simply looking for an apology and explanation how this had gone wrong. I got nothing. Take your money elsewhere if you want peace of mind.