""Parcel Hero sent an adjustment invoice 2 weeks after the parcel was delivered. The alleged measurements they quoted were way off the actual measurements which were provided accurately by me. I disputed the adjustment invoice and my last e-mail to them was almost 3 weeks ago stating: "I note with interest your admission that you have no proof that my parcel was measured incorrectly. I wonder therefore why you are requesting additional funds from me when you cannot prove to me that the measurements I gave were inaccurate. I have repeatedly asked for such proof and for clarification as to how the auditing process is carried out and as yet, such information has not been forthcoming. Please also note that my contract for services is with yourselves and not with UPS. It is not for me to obtain evidence from UPS to support your allegations, which, as yet, are unfounded. An e-mail confirming the audit is not sufficient. I need to see photographic evidence of the measurements taken of my package and require a statement supported by a statement of truth by the person who undertook the audit to confirm how the measurements were undertaken and what they were. I do not need to provide evidence to dispute your allegations. It is you, as the trader, who needs to provide such evidence. Your sales tactics are mis leading and I am protected by the Consumer Protection Regulations in this regard. The information provided in this paragraph is not mentioned when first booking your service. "ParcelHero® charges on either the physical or volumetric weight of each parcel, whichever is the greater, this is called the 'billable weight'. This is the reason we asked you to provide the dimensions of your parcel as well as its weight, when you obtained your quote.” Nor do you recommend that the customer take photographs of the parcel confirming the measurements. I believe that you are guilty of misleading omissions which led me to take a transactional decision I would not have taken otherwise." As yet, I have not heard anything back. Hope this comes in use for anyone else having difficulties.