My mum ordered the installation of two… My mum ordered the installation of two sliding patio doors which would involve the removal of some brickwork, the fitting of an RSJ/lintel to support the roof and the removal of a single plug socket. A price of £5000 was agreed. A surveyor came and highlighted no issues. A time frame of three weeks was agreed. Around two weeks later Zenith decides that the electrical work, removing a one plug socket meant the price had to rise by £1600 - WOW!! These guys must pay therir sparkies serious money... Then they start demanding more money to install a lintel. All of this was very clear to Sarah, the saleswoman who hung around like a stale fart for three hours, when she made the quote. It was also very clear for the surveyor to see. Why the delay in changing the quote? And why make a quote you don't honour when it is a perfectly simply job? My mum has decided to cancel the order, as Zenith is refusing to honour its side of the contract. Zenith, the straightforward honest company that it is, refuse to refund the £400 deposit. Just as soon as we can track down an actual company name and address these crooks WILL be receiving a summons to the small claims court. STAY WELL CLEAR. THIS IS ONE VERY VERY SHADY COMPANY 6 June 2019 Update.... Order number and details sent. However, unlike the public response on Trustpilot, the wording in the personal message does not mention a refund of the money owed by Zenith for its failure to honour its contract. It merely says they will "have a look into this". Following the BBC Watchdog/Rogue Traders coverage of this company's underhand practices, I am not optimistic. If the money is not returned in seven days we will take matters further. UPDATE JUNE 7 Today a letter has appeared from a company called Shawbrook asking for confirmation of a £5000 loan (total repayable over £10,000) which Zenith applied for in my mother's name. I really can't stress enough how crooked this company is. Under NO CIRCUMSTANCES SHOULD ANYONE EVEN CONSIDER USING THEM. Never mind the small claims court, this could well end up in a criminal court for credit fraud. The police are being informed.