I would avoid using this company at ALL costs. Cancelled my ticket to Bear Grylls on the day. Leaving my 13 year old screaming crying. No contact number - no responses to emails ans no help whatsoever. The third problem I had with the company since buying the voucher. Firstly they validated it for someone else. Then they wouldn't refund it. They've lied to me telling me - the activity was fully booked for the time that their booking system allowed it to be booked for - when bear grylls adventure themselves confirmed the park closes at that time and no activities are held at that time. To fully cancelling the tickets - receiving a refund for themselves - I'm unable to speak to a single person - and even when trying to bring the order details up it now says activity has been redeemed. Again no response, no contact point and a disgusting vile set of humans beings destroying children's plans to enjoy their holidays. Avoid disappointment, frustration, anger and upset by just booking direct with the companies and avoiding this sh!tshow entirely.