Bought an expensive TV from this shop, TV came in with damage to a metal frame! I called them the same day and the response was "write an email to us with the photo of the damage" (nobody mentioned that I can't have the TV on). After a day of waiting (nobody replied to my email or called me back), I decided to call them by myself. The response to that call was: "Well since you turned it on (how otherwise am I supposed to check whether the display wasn't damaged? I have no idea) most likely LG won't accept the return, therefore we can't replace it! We can offer a 150AUD as a damage discount and they assured me that the damage to the frame won't affect any potential inquiries to the manufacturer warranty (let's hope it is true). I just need to send them an email with photos of the damage (again) - to what I said "okay" (since the display working fine for now), I'll accept that discount. Sent an email two days ago, but as usual, nobody replied to it, sitting and waiting for the 150AUD of discount, hope it'll come through. So, decide by yourself, whether you wanna have any deals with these guys, that was my last purchase in this shop that's for sure.