Booked a tour for June through my local Travel Agent. In early April the tour was cancelled due to covid. I requested a monetary refund as I am over 70 years of age and not sure when I will feel safe or confident to travel again. Arena refused to give an immediate monetary refund, only a voucher which could be converted to a cash refund at end on January 2021 if I did not book an alternative holiday. I told my Travel Agent that this was not acceptable and that I wanted a cash refund by the end of April. Arena responded that it was not their policy to give an immediate monetary refund but under the circumstances they would give me a cash refund at end of July. I was agreeable to wait until end July. It is now the middle of August and there is no word of the refund. Not impressed at all with this company as they had no intention of honouring their promises. Would not book with them again.