We had a fantastic holiday in Kefalonia last year - the staff were brilliant (beach and hotel). The only downside was that the hotel wasn’t right in the beach and that its main purpose was for sailing etc - but BeyondBeach now have a new location which is (with sun loungers for when you’re not on the water) and we’re looking forward to enjoying that this year which I’m sure will qualify for a 5 star review. The correspondence pre-holiday has also always been great and the team are quick to respond - you feel like you’re dealing with someone who really does care about the customer experience. There was a little mix up with one of extra packages we pre-booked but they were quick to sort it out and refund.