Returned the original item and I had initially requested a exchange. Customer service emailed back to advise the item I wanted as exchange was out of stock in my size. I emailed back to therefore request a refund. They ignored this email and several days later emailed to say they sent the exchange in my size as it came into stock. I did not request this and therefore went back asked for a refund as initially requested. Since then they are taking no responsibility other than saying there was "miscommunication" in their departments and that customer service were not aware that the item had been sent out. Utterly ridiculous. They still have not refunded me. Instead are asking me to investigate why the item they sent never arrived. I have sent them the tracking photo to show someone with a blakely package...by what looks like a communal front door..they again are ignoring this and asking me to investigate....which I won't be doing as I didn't ask them to send me the item and I haven't recieved it! DO NOT RECCOMEND this company...customer service just ignore any complaint and won't take any accountability. Won't be purchasing from them and would advise to avoid