I have used Boiler Juice successfully on previous occasions but I ordered a top up on the 8.1.24. I received notification on Monday 22nd that it would be delivered on Tuesday 23rd. On Tuesday I was told tanker had broken down and it would now be delivered on Friday 26th. By 4pm on the Friday there was no sign of the oil so we rang and were told it would be delivered by 6pm. At 5pm we received an email saying delivery would now be on Sat 27th! Nothing arrived on Saturday. Monday morning rang Boilerjuice and they said it would now be delivered on Tuesday 30th. It didn't arrive so we emailed Boilerjuice (as it was gone 5pm). On Wednesday we had a reply saying the suppliers reckoned we needed a baby tanker and they didn't have one so they cancelled our order. Refunded some of our money (excluding service charge) to our tank account and that was it!! They eventually agreed to refund the missing service charge but wanted us to reorder the oil - the price now being much higher than it was on 8.1.24, plus we would have to pay for an emergency delivery now!!!!! I obviously need to order more oil but never again from Boiler Juice so I have cleared my tank account and cancelled the payments. There is no requirement for a baby tanker for our delivery - we live on a main road with a driveway that has no trouble accommodating a 10 wheeler septic tanker but boilerjuice were not interested in what I had to say - blaming it on their supplier. As a result of their inefficiency we are now out of oil and waiting for a new delivery. Do not use Boilerjuice - do the research yourself and you'll get just as good a deal direct with the supplier.