I have been a loyal customer of BoilerJuice for many years even advocating their service to others. Over the past few years I’ve noticed the service delivery decreasing. I have been using the connected service, where they specify the direct debit amount and monitor your tank so you don’t run out. Although on 3 occasions I have run out leaving myself and my family without hot water or heating, and resulting in higher charges for emergency delivery and plumber call out charges. BoilerJuice take no responsibility for this, and have stated they only top up if you have sufficient credit for an order. They don’t make any attempt to call or contact in any way to let you know you are running low or that they cannot order, they just don’t. Also if you aren’t careful they will place orders for high volumes at high prices, they were never supposed to do this, the point was they monitor and arrange deliveries in time and at the lowest cost. And if you cancel a delivery they place at high rates, they charge you a cancellation fee. It is clear from me that they just aren’t the agile business they were. I have written complaints to the senior management team and no one replies apart from a customer service person who’s options to help are very limited. After many years I have just cancelled, it seems if you talk to your local supplier they can give you great prices anyway, and seem to actually want to help and give you good service. A terrible shame, I gave them many opportunities to work with me to rectify this or at least pay for my plumber fees, but no, they seem comfortable losing business. I’ve given a 2 but right now that’s 2 too many really.