I’ve had only positive experiences working with this firm. They responded to my enquiry within one day of the phone call. I received a phone and text messages confirming dates of the visit. Simon came and assessed the property and placed the necessary substances to manage the situation. He was professional, efficient and most importantly offered reassurance in a kind and patient way (I was freaking out). I was also given advice on how to prevent a reoccurrence of the problem. I highly recommend this company.