Spent roughly 1600 USD on their online store as a first time customer. Before I even receive all the items they announce an end of season sale for members. I get in touch with their customer support to ask if they can refund me the difference, which at this point most online retailers do. The customer service agent claims that they can't do that, lies about the time in between when I placed the order and when they announced the sale, and claims that they are unable to piece together different discounts in order to refund me the difference. The laughable solution they provide is for me to resend everything and order again. They would rather spend money on shipping, waste mine and their own time, and unnecessarily impact the environment rather than provide a level of customer support that every other online retailer I've used in recent years provides. This is a company that claims on their website that they care for the planet, that they minimize their impact on the environment by reducing carbon emissions, and making sure everyone feels welcome in our community, when in reality they would rather nickel-and-dime their customers or unnecessarily impact the environment. Buy at your own peril, and hope you don't have to engage with their customer "service". I recommend spending your money on a company that actually lives their values, provides good support, and that doesn't just Greenwash with nice statements that they ignore when they have an opportunity to live up to them.