Avoid this company at all cost! Cars on Demand charged me £558 for just FOUR hairline scratches and small (100mm and less) scuffs bearing in mind I had the car for 5 months. I argued that this was down to regular wear and tear resulting from regular use but to no avail. What is interesting is that the contract doesn't specify what the company considers "unacceptable" damage and there are no details on the charges for such. I got this information only AFTER I signed the contract as part of the handover document. Make sure you check it carefully and take your own photographs upon delivery and collection. They will charge for every tiny mark individually and the total bill can be pretty high. Also, as they are not members of BVRLA they don't subscribe to the BVLRA standard and you will not be able to take your dispute to them. My advice - stay well clear of this company and go with a reputable firm. It will be cheaper in the long run.