Really feel let down. Never had this service before. First time of ordering livestock, so I wanted some crabs and some snails. I ordered and for somereason it linked straight to my paypal account and gave me no choice so I had to get them to change the payment. I also ordered some frags. The deliver arrived with seconds to spare on its 12 noon deadline. I was one snail short. One of the frags which was a free one was very bashed about and not happy, but the water the frags came in stank, and I mean stank. It was bad. I drip fed, and changed the water to mine before putting them in. Two frags dead the next morning, second one has now gone and my crabs have moved the entire third one which is somewhere in the tank. I contacted charterhouse, was first of all accused of not paying, then offered a refund and next time I order you can have the extra snail. No not really good enough, found a very similar frag at same cost but they would not send that one. Will never buy livestock again from them, so I have lost out.
Never had a problem when I brought a top up system and the pump failed, it seems that with the livestock it is a very different service which is a total shame.
6 years ago
charterhouse aqautics has a
1.5
average rating
from
2
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.