Excellent products, with an extremely straightforward ordering process. The video message from the physician after my initial order was very informative and reassuring that he was available, if needed. I have already purchased the Ultimate Pack after purchasing two Ready Pack Plus kits for two different locations. They were very accommodating during my initial order, to more of a side-effect from a specfic drug, by doubling the dose of a different drug, and not including the drug that caused the side-effect after taking the drug several years ago. After purchasing the Ultimate Pack, I received an email confirmation and one requesting feedback. I believe the great thing about purchasing the kit now for later shipment was beneficial. I had suggested the addition of an item and received a thank you email for the feedback along with a message that my request had been forwarded to the Chief Medical Officer for consideration. Maybe there were other like-minded customers, but I noticed that the suggestion I had made did not fall upon deaf ears, and the product was added to the Ultimate Pack. To me, that type of customer service speaks volumes to the organizations reputation!! I'm anxiously awaiting the forthcoming customer membership, which was also mentioned in an email update. Overall, I have found Contingency Medical very responsive and helpful with all of my questions and suggestions. They are very quick to reply to my questions and concerns. The fact that I know the physician is a video link away, for questions and guidance, is very reassuring. I would highly recommend Contingency Medical without any reservations!!