Hayley at cruise 118 was amazing. I wouldn’t have booked without Hayley’s care and attention, she gave me so much confidence and belief I could do it. I have never cruised before. I have recently lost my dad and brother suddenly and was in need of a break, taking my 76 yr old mum who has memory and anxiety challenges and a 12 and 13 yr old on my own … quite a challenge I can tell you! Hayley patiently took me through everything and reassured me every step of the way. I can’t praise Hayley enough. The cruise on Iona was superb. You have a customer for life here now. This trip has meant so much to us as a family; smiles, laughs, happy times and the belief that we can enjoy precious time together in such a seamless, enjoyable and adventurous way. Thank you Hayley for giving us something so special; freedom to travel in a way that works for our little group. A big shout out to Payson on board who wore the apron ‘I’m here to help’ at the main buffet.. he was amazing and helped mum every day which gave mum independence and a new found confidence. The children had an absolute blast loving the shows, the cinema and exploring on land. The food was perfect and we loved the cream teas and the buffet was excellent. 10/10 from start to end. Thank you so much and looking forward to booking again x